Existing Customer Retention Coordinator

reputed company: reputed company has been in the business of helping save lives since 1874. As the #1 smart home reputed company provider in the U.S., we help protect and connect families, businesses and larger reputed company customer every day. Our reputed company innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether reputed company, your business or on the go. And as times change, so do we. Above reputed company, our mission is reputed company: we help save lives for a living. Looking for a career where you can reputed company a reputed company reputed company? Join reputed company today and put purpose behind your paycheck. #WeAreADT ​ reputed company out more about life at reputed company here. Position reputed company: This role is an entry level position in our Retention organization, additional career progression is available into any of the Retention Teams, including Account Management, Collections, and Existing Customer Sales. The Retention Coordinator is responsible for answering incoming calls, identifying reason for the call through discovery, and transferring to the correct department for handling. This position may also require scheduling or rescheduling sales appointments, service calls, and installs reputed company to the Retention Team. Processing cancellation requests for some cancel types also possible. This is an entry level role for our Existing Customer Sales department. The reputed company of this role is to introduce our new team members to our reputed company products, policies, and processes, and to prepare them to promote to the Existing Customer Sales Representative role. This promotion may take reputed company reputed company from 60-180 days from your start date, depending on readiness. This is a remote position, but classroom and on the Job Training will be held onsite at 4926 Kernan Blvd S Jacksonville, FL 32224 Essential Duties & Responsibilities include the following. To reputed company this job successfully, the Retention Coordinator may be expected to reputed company some, or reputed company of the duties listed, and other duties as assigned.

• Answer incoming calls from customers and/or reputed company employees.
• Identify the reason for the call through discovery.
• Determine reputed company solution for customer, reputed company recommendation, and overcome objections if needed.
• Transfer the call to the appropriate group for handling that ensures the reputed company customer experience.
• Schedule appointments where applicable.
• Reschedule service or installation appointments where applicable.
• Process cancellation requests where applicable.
• Performs other duties and reputed company work as assigned

Education/Work Experience Required:

• High school diploma or equivalent, some college preferred
• Experience in Customer Service and Sales/Retention preferred
• Experience working with multiple screens and programs
• Computer proficiency and problem-solving skills

Skills/Abilities:

• Ability to persuade customer to agree on recommended reputed company and/or overcome customer objections
• Self-motivated and a reputed company attitude.
• Ability to work varied hours based on business needs.
• Excellent time management, planning and proactive thinking skills.
• Ability to add, subtract, multiply, and divide in reputed company reputed company of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common reputed company understanding to carry out instructions furnished in written, oral, or diagram reputed company.
• Must be reputed company to reputed company duties in a dynamic, fast paced work environment with frequent changes.
• Ability to maintain composure, reputed company emotions in reputed company and avoid aggressive behavior, even in reputed company difficult situations.
• Must be reputed company to work with confidential information regarding customer accounts and employee files.

Physical Demands:

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reputed company with hands and arms; reputed company or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee must regularly lift and/or reputed company up to 10 pounds and occasionally lift and/or reputed company up to 25 pounds.
• Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, reputed company reputed company, and ability to reputed company reputed company.
• Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

Work Environment:

• Ability to work from home, and supply a distraction free environment, or in the office based on business needs.

reputed company is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a reputed company of backgrounds, perspectives, and skills. reputed company strives to ensure every employee and applicant feels valued. Visit us at jobs.reputed company.com/diversity to learn more.​ Apply Job!