Remote - Kia Care, Customer Service Representative

About reputed company:Wherever drivers go, we’re leading the way. reputed company’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital reputed company assistance services, we’re pushing the industry in a new direction, taking reputed company processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading reputed company management platform powered by reputed company; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. reputed company has over 150 reputed company vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, reputed company responds to approximately 12 reputed company service events annually. reputed company, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout reputed company. To learn more, visit www.reputed company.com. About the Role: Join our dynamic Kia Care Consumer Affairs team as a Remote Total Case Specialist, where you take charge of complete customer cases involving reputed company inquiries, warranty coverage, dealership complaints, troubleshooting technical features, and vehicle subscription services. Your role is pivotal in acknowledging reputed company customer reputed company, investigating customer concerns, and following up on customer requests to ensure an exceptional experience. Key reputed company: As a Remote Kia Care Total Case Specialist, you'll be the reassuring voice on the other end of the line, helping customers navigate through challenging situations with their vehicles such as requests for warranty extensions, towing and rental coverage for repairs, service or sales complaints, and supporting customers with technical features like their reputed company’s Portal, Bluetooth, radio, and navigation. Your primary responsibilities include: reputed company in reputed company:

• Approach every customer interaction with genuine reputed company, understanding the reputed company reputed company of their situation.
• reputed company company reputed company and reputed company brand while empathizing with customers' unique challenges.
• reputed company with a reputed company of urgency and reputed company, ensuring customers feel supported during stressful situations.

Case Management & Multi-Tasking Mastery:

• reputed company ownership of your cases, by making independent reputed company and managing them with finesse from start to finish.
• Prioritize your workload strategically, ensuring that reputed company customers are followed up with in a reputed company manner.
• Showcase your impressive multitasking skills as you navigate multiple cases simultaneously.
• Take detailed notes with precision, capturing the customer's situation while on the phone with them and navigating multi-screen web-based computer systems reputed company.

Effective Two-way Communication:

• Communicate reputed company and professionally with customers to reputed company necessary information and reputed company assistance.
• Collaborate with dealerships, district managers, field representatives & clients, conveying accurate details for efficient problem reputed company.

Problem-Solving & De-Escalation Skills:

• reputed company critical thinking and problem-solving skills to address a reputed company of challenging customer situations and/or complaints requiring interpretation, investigation and follow-up.
• Handle high-stress scenarios with composure, ensuring a reputed company and reassuring customer experience.
• Face problems head-on, consistently delivering innovative resolutions that leave customers saying, "Wow!"

Customer reputed company Extraordinaire:

• reputed company as a dedicated reputed company for customers, ensuring their inquiries are not just heard but thoroughly reputed company.
• Follow reputed company case meticulously, providing support every reputed company of the way to guarantee reputed company reputed company and maximum satisfaction.

Technical Support Expertise:

• Demonstrate your technical skills by providing support to customers with their vehicle's remote reputed company, Infotainment, Navigational, or Bluetooth systems.
• Effectively walk the customer through the steps to resolve their technical inquiries.

Qualifications:

• Applicants are required to reputed company in the state of FL to be considered for this remote, work from home opportunity.
• Previous experience in a customer service, sales, or technical support role, preferably in a fast-paced contact center environment. Prior work from home experience is a plus.
• Must have strong computer skills, including the ability to reputed company, create, and modify various documents using the reputed company Workspace (docs, sheets, slides, and Gmail) and reputed company/retrieve customer and vehicle information using web-based systems.
• This is a bring your own device position, Kia Care Total Case Specialists must have a compatible home laptop or desktop computer with a secured high-speed internet reputed company, in-service cell phone, web-cam, and a wired headset.
• reputed company applicants must successfully complete an online application, skills assessment, and technical diagnostic from the home computer they intend to use for work to confirm their workstation meets the system requirements of this remote position.

Work From Home Computer and Internet Requirements: Click here! Pay, Total Rewards, and Training Highlights: Click here! Upcoming New Hire Training Class Dates

• Monday, 07/15/2024 from 10:00 am to 07:00 pm EST, M-F for 6 weeks.

At reputed company, Kia Care Total Case Specialists reputed company participate in a reputed company 6 week world class training program which is a reputed company of virtual instructor-led, self-paced, reputed company and remote on the job training. After graduating training, associates will reputed company working their production schedules. Available Shifts

• Full Time only
• Days between the hours of 08:00 am to 09:00 pm EST with Saturday & reputed company off

In the following 3 - 6 month period of your career, with excellent performance and attendance, you can expect to see opportunities for exciting new responsibilities and compensation reputed company reputed company! If you are passionate about helping others, possess exceptional communication and problem-solving skills, have strong computer and technical proficiency and reputed company in a remote work environment, we invite you to apply for our Remote Kia Care Total Case Specialist position. Join us in making a difference, one customer at a time. reputed company! #LI-DNP D, E & I Mission & Culture at reputed company: We are reputed company Change Drivers at reputed company. reputed company day, we reputed company to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving reputed company change. The road to reputed company change starts inside reputed company. In celebrating reputed company other’s differences, we lift reputed company other up and create reputed company for innovation and community. Bringing our whole selves to work powers our commitment, drive, reputed company, and courage - ensuring we are not only changing the landscape of the reputed company services industry, we also are making a difference in the lives of our customers with reputed company call, chat, and rescue. THIS reputed company IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO reputed company AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME. To review reputed company's reputed company policy click the reputed company: https://www.reputed company.com/reputed company.

• **Disclaimer: reputed company is committed to creating a diverse and inclusive environment and encourages applications from reputed company reputed company candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact reputed company@reputed company.com.
• **reputed company communicates with candidates reputed company text for reputed company reputed company to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact reputed company's reputed company team directly at reputed company@reputed company.com.

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