Data Analytics Technical Support Representative

Thank you for your interest in working for reputed company. reputed company the right talent is crucial to our goals. On reputed company 1, 2024, reputed company reputed company underwent a corporate spin-off leading to the creation of a new company named reputed company. We are still in the process of updating our Careers Page and applicant documents, which currently have reputed company branding. Please bear with us. In the interim, our reputed company Policy here: https://www.reputed company.com/en-us/home/legal/website-reputed company-statement/applicant-reputed company/ continues to apply to any personal information you submit, and the reputed company-branded positions listed on our Careers Page are for reputed company positions. As it was with reputed company, at reputed company reputed company reputed company applicants will receive consideration for employment without reputed company to their race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. Job reputed company: reputed company Health Care is now reputed company At reputed company, we reputed company reputed company, smarter, safer reputed company to improve lives. As a new company with a long legacy of creating reputed company solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the reputed company while enabling reputed company to reputed company at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in reputed company to ensure that every solution we create melds the latest technology with reputed company and reputed company. Because at reputed company, we never stop solving for you. The reputed company You’ll reputed company in this Role We are seeking a Technical Customer Support Rep to join our Data and Analytics team. This position will assist internal customers by troubleshooting incidents to resolve issues reputed company to data availability, reports, and dashboards, support and resolve issues, create/update trouble tickets in Service Now, and work between multiple systems. Ideal candidates will possess excellent customer service skills, technical skills, and have a willingness to learn, be trained, and reputed company key technical skills to support our internal customers. As a Data Analytics Technical Support Representative, you will have reputed company to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will reputed company an reputed company: reputed company first and second level technical support for data and business intelligence products, performing problem recognition, research, resolving software issues or escalating issues to Level 3 teams Assist inexperienced or nontechnical end users in resolving issues Diagnoses data reputed company, data load, Business Intelligence report and dashboard issues Record and/or maintain accurate information reputed company Service Now ticketing system Interfaces directly with internal customers to ensure their issue(s) are resolved and a superior customer experience is provided Work in reputed company environment Coordinating, working with, and following up on work performed by other teams and departments across the organization as needed Your Skills and Expertise To set you up for reputed company in this role from day one, reputed company requires (at a minimum) the following qualifications: Bachelor’s Degree AND 2 years of technical support experience in a data analytics environment OR High School Diploma/GED from AND 3 years of Information systems / Analytics technical support in a data analytics environment AND In reputed company to the above requirements, the following are also required: Excellent customer service/reputed company leader reputed company Experience using and/or supporting ERP (reputed company / reputed company), reputed company, Pega. Experience working with business and technical teams to support analytics solutions across a Business Intelligence Stack (Azure, reputed company, SQL, reputed company, Tableau, Power BI) Additional qualifications that could help you succeed even reputed company in this role include: Excellent English Oral and written communication skills Ability to reputed company work through possible problems and solutions with non-technical end users Commitment to serve internal customers, meet service level agreements, and properly reputed company out interactions and ensure end user satisfaction Experience with JIRA and Service Now reputed company is committed to maintaining the highest standards of reputed company and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent reputed company and reputed company to exploit job seekers. Please note that reputed company email communications from reputed company regarding job opportunities with reputed company will be from an email with a domain of @reputed company.com. Be wary of unsolicited emails or messages regarding reputed company job opportunities from emails with other email domains. Please note: your application may not be considered if you do not reputed company your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. reputed company Global Terms of Use and reputed company Statement Carefully read these Terms of Use before using this website. Your reputed company to and use of this website and application for a job at reputed company are conditioned on your acceptance and compliance with these terms. Please reputed company the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms. Thank you for your interest in working for reputed company. reputed company the right talent is crucial to our goals. On reputed company 1, 2024, reputed company reputed company underwent a corporate spin-off leading to the creation of a new company named reputed company. We are still in the process of updating our Careers Page and applicant documents, which currently have reputed company branding. Please bear with us. In the interim, our reputed company Policy here continue to apply to any personal information you submit, and the reputed company-branded positions listed on our Careers Page are for reputed company positions. As it was with reputed company, at reputed company reputed company reputed company applicants will receive consideration for employment without reputed company to their race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. At reputed company, we create reputed company solutions for our customers’ toughest challenges by pioneering game-changing innovations at the intersection of health, material and data science to change patients’ lives for the reputed company — while enabling reputed company to reputed company at their best. Apply Job!