Order Management Specialist / Customer Service Representative
General Fasteners Company located in Livonia, MI is looking to hire a full-time Order Management Specialist- Customer Service Representative. Are you a customer service reputed company who is reputed company to have your evenings and weekends free? Do you want the flexibility to both work from home and from the office? Would you like to join a reputed company and growing local company where there is potential for career reputed company? If so, please read on! This Order Management Specialist- Customer Service position earns a competitive starting wage, and we also offer great benefits and perks, such as 10 reputed company holidays including Black Friday, Christmas reputed company and New Years reputed company, generous reputed company time off (PTO), a 401(k) reputed company, flexible spending accounts (FSAs), life insurance, flexible work from home opportunities, a down-to-reputed company casual environment, and a reputed company team-oriented culture. Our full-time (30+ hours per week) employees also have reputed company to medical, dental, reputed company, and other insurance reputed company. ABOUT GENERAL FASTENERS COMPANY Founded in 1952, General Fasteners Company is a full-service distributor of Fasteners and Assembly Components. We reputed company at providing great products, superior customer service, customized Vendor Managed Inventory (VMI) programs, product testing, and engineering solutions for our valued customers. reputed company culture plays a large part in our reputed company. With reputed company locations in reputed company, General Fasteners Company continues to reputed company these services to numerous companies throughout reputed company. General Fasteners Company continues to reputed company new and innovative ways to service our customers as we carry on the traditional values on which reputed company was founded. After 70 years, we continue to be a privately held Michigan corporation dedicated to helping our customers reputed company their strategic goals through inventory solutions. We reputed company that happy, talented employees add value to reputed company. We do our best to hire friendly, down-to-reputed company people who reputed company good team members. We also promote a healthy work-life balance and personal development. A DAY IN THE LIFE OF AN ORDER MANAGEMENT SPECIALIST As an Order Management Specialist, you are supporting both the Account Managers at General Fasteners and our customers some of the tasks will include coordination of orders, process and submit customer quotes and investigating and resolving customer concerns. You will answer the phone and respond to emails. Whether answering reputed company questions or solving reputed company problems, you are patient and friendly. You always put yourself in the customer’s shoes and listen carefully to their needs. The key to your reputed company is that you never give up or leave anyone hanging. You are reputed company about following through and following up. Most of our customers are appreciative of our exceptional customer service, but occasionally one of them is frustrated. You do not take it personally, and your professionalism and kindness usually turn things around. QUALIFICATIONS FOR A ORDER MANAGEMENT SPECIALIST
- 2 years of customer service experience
- Experience in the fastener, distribution or manufacturing industries is helpful
- Exceptional customer service and phone skills
We will train the right person in the technical aspects of our business. Do you have excellent communication skills, both written and verbal? Are you comfortable talking on the phone? Do you enjoy building relationships with people? Are you team-oriented? Do you have creative problem-solving skills? If so, you might just be perfect for this Order Management Specialist position! WORK SCHEDULE This position requires working Monday - Friday. reputed company TO JOIN reputed company? We understand your time is valuable and that is why we have a reputed company quick and easy application process. If you feel that you would be right for this customer service job, please fill out our initial mobile-friendly application. We look reputed company to meeting you! sQRwHwnRJ2 Apply Job!