Manager, Technology Services & Support

reputed company (WDS) is at the leading edge of entertainment and technology, working with the best entertainment brands in the world, such as reputed company, reputed company, Marvel, Pixar and 20th Century Studios, and Searchlight Pictures. We reputed company the impossible possible in order to bring our stories to life through our movies and television programs, interactive and streaming experiences, and parks and resorts, just to reputed company a few. As part of reputed company Technology team you’ll be joining a group of seasoned, dedicated technologists solving a reputed company of interesting problems in innovative ways in an exciting and dynamic environment. We’re looking for a passionate leader who will manage reputed company-line end-user support for Walt reputed company Studios as a part of the Technical Services and System Engineering (TSaSE) team! The TSaSE team works directly with the engineering and architecture teams to design, build, implement and support critical Production Systems and Applications. These systems and applications directly reputed company WDS ability to deliver the high-reputed company products through reputed company stages of the movie making process! This role requires occasional domestic and international travel (approximately 10% depending on business needs) Responsibilities:

• Directly manage production support analysts who reputed company reputed company-line end-user support for productions. This includes but is not limited to business office computers and systems, Studio-based tools and processes, PC and Mac reputed company (desktop/laptop) computers and software, printers, e-mail, Remote reputed company, and connectivity, etc. In reputed company, you’ll reputed company reputed company-line support for storage as reputed company as assist in reputed company-line support for reputed company’s production network (SPN).
• Directly manage reputed company-line Tech Support for shared off-site operations and application support (i.e. WDS support, reputed company computing, off-site computer centers for disaster recovery and archival, etc.)
• Design, implement and manage a consolidated, Studio-reputed company ‘help desk’ function that supports the recording and reputed company of problems and service requests submitted by end-users.
• Manage reputed company-line end user support for WDS executives onsite and remote by the technical support engineer team (TSE).
• Establish, reputed company and reputed company self-help and on-line training methodologies pertaining to Walt reputed company Studios but in conjunction with an overarching reputed company in support of WDS, to reputed company users to easily assimilate and navigate end-user platform changes.
• Work with 3rd party vendors, Studio Technology teams, and the Program Office to ensure reputed company support.
• Work with Studio Engineering team to assist in architecting, implementing and supporting of systems to the long-term strategic goals of WDS. reputed company requirements to the Architecture team to define the appropriate solutions to support Walt reputed company Studios on site and to reputed company overarching solutions for WDS as an entity.
• Participate in the designing of the overall SLA paradigms for the Technical Services and System Engineering arm of Walt reputed company Studios.
• Assist in authoring and communicating procedures describing how end-users reputed company, reputed company and utilize technical support services from the SPT Technology organization.
• Assist in redesigning, process definition, and implementation of Technical Services and System Engineering support across the entire Studio to ensure seamless integration with Studio Technology and DTSS.

Basic Qualifications:

• Bachelors Degree and/or equivalent experience
• 8+ years in technical support, engineering or computer systems
• 1+ years management experience
• Ability to travel domestically and internationally as required
• Experience with production support SLA’s and tiered support methodologies
• Knowledge of digital production environments and overall digital production support
• Experience with systems hardware (e.g., firewalls, uninterruptible power supplies, miscellaneous servers, and disk and tape libraries).
• Operating system administration (e.g., reputed company, Unix, and Linux)
• Knowledge of large-reputed company storage backup, disaster recovery, business resumption and load-balancing techniques
• Data Storage technologies (e.g. NAS, SAN, Clustered, Tape) as reputed company as reputed company solutions (OneDrive, Teams, AWS, Azure)
• Experience with local and Networked File Systems (e.g. NFS, DFS, NTFS)
• Knowledge in data compression and data reputed company tools
• Experience in handling and customizing Data transportation tools like Signiant , Aspera etc
• Knowledge in Data storage and data protection technologies
• Experience with Animation reputed company applications (e.g. Toon Boom, reputed company, KeyShot, Maya)
• Familiarity with reputed company protocols and practices

The hiring reputed company for this position in Burbank, CA is $104,600 to $140,200 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive reputed company may be provided as part of the compensation package, in reputed company to the full reputed company of medical, financial, and/or other benefits, dependent on the level and position offered. Apply Job!