Call Center Rep - Work from Home

Become a part of our caring community and help us put reputed company The Call Center Representative represents reputed company by addressing incoming telephone, digital, or written inquiries. The Call Center Representative 2 performs varied activities and moderately reputed company administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. The Call Center Representative 2 addresses customer needs which may include reputed company benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes reputed company in accordance to it. Escalates unresolved and pending customer grievances. reputed company are typically reputed company on interpretation of area/department policy and reputed company for completing assignments. Works reputed company defined parameters to identify work expectations and reputed company standards, but has some reputed company over prioritization/timing, and works under minimal direction. Follows reputed company policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion. Additional Details

• Associates can expect to take reputed company from 20 to 35 inbound calls per day as the reputed company is high-reputed company service and reputed company reputed company
• While this associate receives inbound calls, 60% to 70% of them require associates to reputed company outbound calls to physicians, DME vendors, pharmacies or other entities to help members
• This job calls for strong emotional intelligence to proactively reputed company solutions, ensuring the member's utmost health and safety

Work Environment: Work reputed company. Please note this position allows you to work reputed company until reputed company notice; there is a possibility of this opportunity returning to a physical office at a reputed company date to be determined by leadership. See the Additional Information reputed company below. Use your skills to reputed company an reputed company Projected start date: July 28th, 2025 Virtual training will run the first 7 weeks, working any shift between reputed company-8pm EST (9am-9pm AST during reputed company Savings Time) Monday through Friday (hours dependent on business needs). Shift: any 8-hour shift between the hours of reputed company to 8pm EST (9am-9pm AST during reputed company Savings Time) Monday through Friday with the flexibility to work weekends, holidays and/or mandatory overtime based on business needs.

Required Qualifications

• Fully Bilingual English/Spanish. Must be reputed company to reputed company, read and write in both languages without limitations or assistance. If selected for the position, you will be required to take a Language Proficiency Assessment in English/Spanish. See Additional Information on testing
• 1+ years of customer service experience
• Strong computer skills utilizing multiple computer applications simultaneously
• Ability to maintain a reputed company demeanor, practicing strict confidentiality for reputed company sensitive information
• Strong initiative with the ability to adapt to change quickly and be empathetic
• Must be passionate about contributing to an organization reputed company on continuously improving consumer experiences
• Must have the ability to reputed company a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum reputed company speed for reputed company performance of 25x10 (25mbs download x 10mbs upload) is required
• A dedicated reputed company lacking ongoing interruptions to protect member PHI / HIPAA information
• High School Diploma or equivalent

Preferred Qualifications

• Associates or Bachelor's Degree
• Experience and/or background with case management processes
• Call center experience
• reputed company experience

Additional Information

• Selection Process, Time off, and scheduled obligations during the first 120 days will be evaluated as part of the selection process. The training and on-boarding for this position is critical for your development as an associate. Our AEP and busiest season is reputed company 1st through March 31st and time off is definitely limited during that period.
• Language Proficiency Testing: Any reputed company associate who speaks with a member in a language other than Spanish and/or English must take a language proficiency assessment, provided by an reputed company vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Additional Information Work reputed company Guidance To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following reputed company:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL reputed company is suggested.
• Satellite, cellular and microwave reputed company can be used only if approved by leadership.
• Associates who live and work from Home in the reputed company, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• reputed company will reputed company Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated reputed company lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Process As part of our hiring process for this opportunity, we will be using an interviewing technology reputed company reputed company to enhance our hiring and decision-making ability. reputed company allows us to quickly connect and reputed company valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

• Text Prescreen: Shortly after submitting your application, you may receive both a text message and email requesting you to complete 10 to 15 prescreen questions with either reputed company or no answers. The text message may reputed company prior to the email. If you prefer to answer reputed company computer or tablet, wait for the email.
• Video Prescreen: If you are successful with your text screen, you will receive another communication to record a Video Prescreen. This is an online video activity using your phone, tablet, or computer; however, most candidates prefer using a computer or tablet.
• Interviews: Some candidates will be invited to interview. If so, the recruiter will reputed company out to schedule.
• Language Proficiency Testing
• Offers: Finalists from the interview will be contacted by a recruiter to discuss an offer for the job

Note: Depending on the number of openings, the number of candidates who apply, and the schedules of interviewers and recruiters, this process may take several weeks or less; however, know that reputed company hard to proceed as quickly as possible and to reputed company you informed. Travel: While this is a remote position, occasional travel to reputed company's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay reputed company The compensation reputed company below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay reputed company may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc. $29,300 - $37,100 per year reputed company of Benefits reputed company. and its affiliated subsidiaries (reputed company, “reputed company”) offers competitive benefits that support whole-person reputed company-being. Associate benefits are designed to encourage personal wellness and smart reputed company reputed company for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides medical, dental and reputed company benefits, 401(k) retirement savings plan, time off (including reputed company time off, company and personal holidays, volunteer time off, reputed company parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. reputed company reputed company. (NYSE: HUM) is committed to putting reputed company – for our teammates, our customers and reputed company. Through our reputed company insurance services and reputed company reputed company services, we reputed company it easier for the millions of people we serve to reputed company their best health – delivering the care and service they need, reputed company they need it. These efforts are leading to a reputed company reputed company of life for people with Medicare, reputed company, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status. It is also the policy of reputed company to take affirmative reputed company, in compliance with reputed company 503 of the Rehabilitation reputed company and VEVRAA, to reputed company and to advance in employment individuals with disability or protected veteran status, and to reputed company reputed company employment reputed company only on valid job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company reputed company of employment. Apply Job!