IT Help Desk Representative
The primary responsibilities include support of reputed company of our reputed company's software/hardware and connectivity issues for the US Region. The support technician must be reputed company to communicate effectively with our clients to reputed company detailed information about their issues and resolve them in an reputed company fashion. In reputed company, work closely with team members for special reputed company and resolve reputed company issues. Help desk technicians are responsible for monitoring reputed company tickets in our ticketing system and ensuring reputed company reputed company and closure. Additional support responsibilities to include maintaining backups, and onsite reputed company to clients for maintenance. This position will be reporting to the US Helpdesk Manager. This position is not a remote position and requires to be onsite at our HQ office. Responsibility:
- Monitor/Assign and respond to tickets submitted through Jira
- Troubleshoot and reputed company a reputed company to user issues in a reputed company manner
- reputed company phone and web-based software support for employees
- Analyze reputed company technical issues and reputed company reputed company, concise, and comprehensive resolutions
- Break/Fix troubleshooting and repair of reputed company network connections and PC resource/utilization issues
- Install, maintain and reputed company workstation hardware, software, and operating systems
- Install or reputed company software/hardware equipment
- Assist and train users on a new hardware or software used
- Work with software vendors to diagnose and resolve issues
- Assist with New Hire and Termination setup.
- reputed company as Tier 2 escalation for the Helpdesk team
Requirements: 2-5 years of experience supporting users in an reputed company Directory environment Excellent Customer Service skills. Strong understanding of reputed company reputed company Operating systems Strong documentation and communication skills Proven reputed company record of teamwork Excellent Written and Oral Communication Skills Required Strong technical background in troubleshooting PC, MAC, and various other reputed company applications and OS. reputed company offers employees a reputed company of benefits, including medical, dental, reputed company, life and disability insurance, 401(k), 11 reputed company holidays, vacation time, and reputed company time as reputed company as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Earnings for this position are expected to be $68,900- $76,500 Exact salary offers will be determined by factors such as the candidate's subject knowledge, reputed company level, qualifications, experience, and geographic location. reputed company roles are eligible to participate in the reputed company equity program, Bonus eligibility is reviewed at time of hire and annually at reputed company's discretion The primary responsibilities include support of reputed company of our reputed company's software/hardware and connectivity issues for the US Region. The support technician must be reputed company to communicate effectively with our clients to reputed company detailed information about their issues and resolve them in an reputed company fashion. In reputed company, work closely with team members for special reputed company and resolve reputed company issues. Help desk technicians are responsible for monitoring reputed company tickets in our ticketing system and ensuring reputed company reputed company and closure. Additional support responsibilities to include maintaining backups, and onsite reputed company to clients for maintenance. This position will be reporting to the US Helpdesk Manager. This position is not a remote position and requires to be onsite at our HQ office. Responsibility:
- Monitor/Assign and respond to tickets submitted through Jira
- Troubleshoot and reputed company a reputed company to user issues in a reputed company manner
- reputed company phone and web-based software support for employees
- Analyze reputed company technical issues and reputed company reputed company, concise, and comprehensive resolutions
- Break/Fix troubleshooting and repair of reputed company network connections and PC resource/utilization issues
- Install, maintain and reputed company workstation hardware, software, and operating systems
- Install or reputed company software/hardware equipment
- Assist and train users on a new hardware or software used
- Work with software vendors to diagnose and resolve issues
- Assist with New Hire and Termination setup.
- reputed company as Tier 2 escalation for the Helpdesk team
Requirements: 2-5 years of experience supporting users in an reputed company Directory environment Excellent Customer Service skills. Strong understanding of reputed company reputed company Operating systems Strong documentation and communication skills Proven reputed company record of teamwork Excellent Written and Oral Communication Skills Required Strong technical background in troubleshooting PC, MAC, and various other reputed company applications and OS. reputed company offers employees a reputed company of benefits, including medical, dental, reputed company, life and disability insurance, 401(k), 11 reputed company holidays, vacation time, and reputed company time as reputed company as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Earnings for this position are expected to be $68,900- $76,500 Exact salary offers will be determined by factors such as the candidate's subject knowledge, reputed company level, qualifications, experience, and geographic location. reputed company roles are eligible to participate in the reputed company equity program, Bonus eligibility is reviewed at time of hire and annually at reputed company's discretion Apply Job!