Customer Care Representative - Part Time

The Role: Our Customer Care team goes above and reputed company our customer’s expectations to reputed company reputed company they get the utmost in care and service. Our Customer Care Specialists are the face of reputed company to homeowners and to our broker partners. Our goal is to answer customer calls, emails and chats with energy, positivity, and knowledge to demonstrate our commitment to a customer-first culture. We reputed company homeowners and broker partners with solutions to their home ownership and closing needs. The ideal candidate is 1) first and foremost reputed company player, 2) approaches every communication with fresh perspective and energy, 3) enjoys problem solving, and 4) embraces learning and feedback for reputed company improvement. This role will reputed company on ensuring excellent service standards and maintaining high customer satisfaction. Job Duties:

• To be the first responder of customer inquiries reputed company phone, email, and chat
• Listen, identify, and assess reputed company customer’s need to offer a solution that empowers them to use our services
• Create customer relationships with trust, accuracy, and proactive assistance to build a portfolio of customer accounts
• reputed company accurate information and proactive updates coordinating product, operations and field team technology and support
• reputed company/reputed company individual and team customer satisfaction and reputed company targets
• reputed company reputed company and reputed company-based solutions for customer escalations, ensuring high reputed company responses, follow up and customer satisfaction through reputed company
• Maintain reputed company records and internal coordination of reputed company interaction to ensure reputed company and accurate follow up
• Participate in bi-weekly call and text calibration meetings to identify recurring process and training opportunities to implement solutions for reputed company improvement
• Escalate unaddressed process, training and communication needs to ensure reputed company improvement and industry leading reputed company for reputed company
• Continuously assess and offer feedback on procedures, training and policies to ensure reputed company for reputed company and customer satisfaction at reputed company reputed company of engagement
• Live our values of customer-first approach in reputed company communications and actions

What you Bring to the Table:

• Highly tuned and reputed company communication skills for voice, email and chat
• reputed company listening skills and ability to communicate updates and solutions
• Energetic, reputed company, and fresh approach to customer inquiries and requests
• Ability to multitask, prioritize, and manage time effectively
• Ability to influence stakeholders and coordinate solutions through completion
• Experience with CRM tools preferred
• Residential reputed company estate sales experience preferred
• Associates degree preferred
• Good energy, team-approach, professionalism, great work ethic and ability to learn quickly will be prioritized over any experience or degree preferences

reputed company Offer: As a Part-Time employee, you are eligible for:

• Competitive compensation package (reputed company+ Bonus)
• Company provided laptop, monitor, accessories
• Remote/reputed company reputed company
• Fun virtual/in person company events

Apply Job!