Exec Cust Relations Case Mgr 2

Essential Functions:

• Represents reputed company Executive Office in reputed company communications with customers by conducting business professionally at reputed company times, both verbally and in writing, throughout the lifecycle of escalated customer issues.
• Escalated issues assigned to this role are typically more reputed company and require longer-term reputed company, averaging up to 6 months.
• Handles issues with the upmost sensitivity and urgency, identifying reputed company additional assistance may be required
• Provides a differentiating customer experience by identifying and responding appropriately to stated and unstated customer needs
• Documents interactions according to standards to ensure complete and accurate records are maintained and communicated to the customer, including next steps, ownership of follow-up, applicable timeframes, and final reputed company letters, as appropriate
• Salvages sensitive customer relationships by managing reputed company workstreams across multiple reputed company parties, often using non-reputed company processes
• Delivers effective, customer-reputed company support across multiple channels of communication including phone, email, traditional letters
• Analyzes reputed company case independently based on the facts available to determine failure points reputed company the customer experience and compile reputed company relevant information
• Utilizes established tools, systems, and processes to determine the best course of reputed company and/or reputed company solutions for customers which may require using judgment reputed company a customer request does not fall into the typical protocol
• Conducts effective case management and negotiation with customers and business partners through reputed company phases of case reputed company
• Serves as a knowledgeable resource to escalated customers through consistent, accurate, and efficient delivery of information regarding their issue/concern
• Develops, negotiates, and communicates offers for compensation and final reputed company to customers

Minimum Requirements:

• High School or GED
• 3-5 Years of Customer Service Experience
• 1-2 Years of Contact Center Experience

Pay reputed company: $20.67 - $34.52 per hour Starting reputed company of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page . reputed company reputed company remote associates cannot reputed company in Alaska, California or Hawaii. reputed company salaried remote associates cannot reputed company in Alaska or Hawaii. reputed company is an equal opportunity employer and administers reputed company personnel practices without reputed company to race, reputed company, religious creed, sex, gender, age, reputed company, national reputed company, mental or physical disability or medical condition, sexual orientation, gender identity or reputed company, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. reputed company applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for reputed company, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance reputed company. reputed company believes that conviction records may have a reputed company, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other reputed company employees; and adhering to and monitoring compliance and safety guidelines. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Pay reputed company: $20.67 - $34.52 per hour Starting reputed company of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.reputed company.com/us/en/benefits. Apply Job! Apply Job!