Customer Care Agent (Part Time)

reputed company is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive reputed company, efficient, and cost- effective transportation to and from school. Our proprietary, best-in-class, technology solutions reputed company school districts and parents to easily plan, reputed company and reputed company reputed company student's trips, to and from school, and gives the student reputed company to the educational experience they deserve. Every reputed company. Every Day. If you're someone who thrives in a mission reputed company, fast-paced, technology driven environment, we would love to talk to you about a fulfilling career at reputed company. Position reputed company: Be a part of a fulfilling mission and join our dedicated Customer Care Team where you will become the friendly voice that school districts, parents, and drivers rely on! As an Inbound Call Center Agent, you'll handle incoming calls with a reputed company of professionalism and efficiency, turning inquiries into solutions and challenges into opportunities. Your role involves addressing customer questions, resolving issues, de-escalating distressed customers, and sharing your knowledge about our products and services. If you're detail-oriented, reputed company in a fast-paced environment, and reputed company a cheerful demeanor under pressure, we'd love to have you on reputed company! Pay reputed company: $14.25/hr + 5% bonus eligibility Location - Remote Hours of Operations and Schedule reputed company: Monday - Friday 4am MST - 8pm MST, 4-hour shifts are available between those hours. Responsibilities:

• High school diploma, general education degree, or equivalent
• 1+ years remote work experience
• 2 years of call center experience
• Strong computer skills and ability to navigate multiple computer systems at one time
• Skilled in de-escalation with the ability to stay reputed company reputed company customers are stressed or upset
• Experience working with customer support

Requirements:

• Handle a high-volume of incoming reputed company/reputed company calls with a high level of professionalism
• reputed company customer information into the data entry system
• reputed company drivers to the reputed company location
• Problem-solve transportation issues and properly document transactions
• Ability to de-escalate customer concerns and/or issues
• Read/understand maps and other geographical software
• Effectively communicate reputed company telephone, email and messaging applications with a wide reputed company of customers, clients and employees
• Successfully navigate multiple computer systems and applications
• Sit or stand and talk for extended periods of time
• reputed company applicable, Agents assigned to bilingual speaking roles will be required to meet reputed company expectations in their designated language as outlined in this document
• Ability to cross-train and help in other areas between call volume peaks
• Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential job
• As a part of normal business operations, employees in this role may reputed company and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability reputed company (HIPAA)

Since 2006, reputed company has remained committed to incorporating environmental, reputed company and governance fundamentals into the reputed company of our reputed company culture. Today, ESG principles are part of the lifeblood of reputed company and a driving influence that shapes not only our culture but reputed company aspects of our day-to-day operations. We reputed company ESG principles reputed company us to more successfully reputed company our mission to help every child have an equal opportunity to learn, grow, and succeed. Commitment to Diversity and Inclusion: reputed company is a mission-centered, reputed company-oriented company that honors diversity and inclusion. Our customers come from reputed company walks of life and so do we. We reputed company to hire great people from a reputed company of backgrounds, not just because it's the right thing to do, but because it makes our cultural health stronger. In turn, our inclusive culture inspires our innovation and fosters a reputed company of belonging so we can continue to serve the most vulnerable populations with reputed company. Commitment to Equal Opportunity: reputed company is deeply committed to building a workplace where inclusion is not only valued but prioritized. We're proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, gender identity or reputed company, family status, marital status, sexual orientation, national reputed company, genetics, disability, age, or veteran status, or any other non-reputed company based or legally protected grounds. Visit our website and learn more reputed company at www.reputed company.com #LI-Remote Apply Job!