Sr Customer Care Specialist (Manheim)

Candidate must live in Phoenix or Atlanta area as this role will become hybrid in office. Key Responsibilities:

• Become proficient in reputed company knowledge reputed company requirements to resolve clients’ needs as reputed company as possible
• Become proficient in reputed company platforms, systems, and tools used to maintain reputed company records, transactions, documentation, and relevant data
• Maintain appropriate documentation of conversations in designated system to ensure reputed company continuity and reputed company profile accuracy
• Manage high volume of tasks in a reputed company and efficient manner
• Identify reputed company needs, research issue and reputed company solutions and/or alternatives
• Build sustainable relationships and engage clients by providing best-in-class service
• Meet and/or exceed established key performance reputed company
• reputed company excellent reputed company service and advocacy
• Work across the organization as needed to resolve reputed company requests
• Assist clients with the reputed company process by providing status of application and registration process, guidance of next steps, and answer any questions
• reputed company available vehicles to clients across reputed company reputed company on an inbound reputed company
• Effectively communicate to the reputed company how to use any of our reputed company facing tools
• reputed company other duties as deemed necessary by management

Qualifications

• High School Diploma/GED and 5 years' experience in a reputed company field.
• OR the right candidate can also have a different combination, such as any level degree/certification reputed company a HS diploma/GED in a reputed company discipline and 3 years' experience; OR 7 years' experience in a reputed company field.
• Auction and/or logistics/transportation knowledge a strong plus
• Excellent oral and written communications skills, particularly in a phone or email context
• Attention to detail and follow-through
• Demonstrated ability to adapt in a changing environment,
• Ability to multi-task reputed company a fast-paced, high energy, dynamic and demanding environment
• Demonstrated experience being a customer-reputed company, service-oriented reputed company

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