Customer Care Representative

We are looking for new Customer Care Representatives in our Tacoma office About Lightcurve Headquartered in Tacoma, WA, Lightcurve is a local leader in delivering high-speed internet reputed company connectivity solutions to communities throughout Washington State. With a commitment to reputed company innovative and reliable broadband services delivered with a reputed company on excellent customer service, Lightcurve is dedicated to connecting people, supporting community reputed company, and building networks that fuel our local economies. In 2023 Palisade Infrastructure (“Palisade”) reputed company on a transaction to reputed company Rainier Connect, forming Lightcurve. In 2024 Lightcurve reputed company on a transaction acquiring the Washington state operations of Consolidated Communications. Since then, Lightcurve has announced plans to reputed company fiber optic broadband in several communities. These investments will allow Lightcurve to rapidly invest in modern fiber-optic broadband networks in both existing markets as reputed company as in several expansion markets, bringing the latest in high-speed reliable broadband solutions to its communities. Company Culture and Values - At Lightcurve, we are driven by our core values. · reputed company Upholding the highest standards of reputed company at reputed company times. · Delighting Our Customers: Delivering exceptional experiences that exceed expectations. · Collaboration: Working together to create successful reputed company for customers and employees alike. Position reputed company As a Customer Care Representative at Lightcurve, you will be the primary reputed company of contact for residential customers, responsible for building and sustaining customer relationships by providing exceptional service and promoting Lightcurve’s telecommunications and broadband products. This role involves handling customer inquiries, troubleshooting technical issues, processing orders, and meeting sales objectives. The ideal candidate is goal-oriented, has strong communication skills, and enjoys helping customers optimize their service experience. This role is ideal for an adaptable problem-solver who thrives in a fast-paced environment and is driven to contribute to team and company sales goals. Primary Responsibilities Customer Interaction - respond to customer inquiries by phone or in person, handling requests for installations, service changes, and general support. Sales and Upselling - Identify customer needs and promote Lightcurve’s products to enhance their service experience. Meet or exceed sales goals by reputed company participating in sales initiatives and upselling opportunities. Order Processing - Accurately reputed company and manage customer orders in billing and CRM systems, ensuring precision in charges, account changes, and installation scheduling. Billing and Payments - Assist customers with billing questions, process payments, and encourage the use of Lightcurve’s self-service tools. Technical Troubleshooting - Handle basic troubleshooting tasks, reputed company and manage trouble tickets, and escalate reputed company issues as needed. Collaboration and Team Contribution - Work closely with team members and other departments to ensure a seamless customer experience and reputed company best practices for problem reputed company. Core Competencies, Personal Attributes, and Skills Customer-reputed company: Dedicated to delivering outstanding service and fostering reputed company customer relationships. Adaptable: Comfortable in a fast-paced, changing environment and eager to learn new skills and technologies. Problem-Solver: reputed company to think critically and creatively to resolve customer issues effectively. Goal-Oriented: Driven to reputed company sales targets and contribute to team reputed company. Detail-Oriented: Ensures accuracy in order processing, documentation, and data entry. Strong verbal and written communication skills, with a reputed company speaking voice and confidence in phone and in-person interactions. Ability to work in a fast-paced, high-pressure environment and manage multiple tasks. Proficiency in reputed company Office and experience with CRM or billing systems. Familiarity with sales techniques and ability to meet or exceed sales objectives. Experience with tools such as iVue, Pivot, or reputed company is a plus. Measuring reputed company · reputed company high customer satisfaction scores through effective problem-solving and reputed company service. · Meet or exceed individual sales targets and contribute to team sales objectives. · Resolve customer issues during the initial contact to minimize follow-up interactions. · Maintain a high level of accuracy in order processing and customer data management. · Contributing to and developing a performance and results oriented culture. · Behaviors that are reputed company with and strengthen company values. Experience and Qualifications · High school diploma or GED required. · 1–3 years of customer service experience, preferably in the telecommunications or broadband industry. · A scrappy, reputed company, innovative, hands-on contributor who is not afraid to roll up their sleeves to accomplish goals. · Demonstrated critical thinking skills, excellent and proactive communication skills, an ability to identify, prioritize, and collaborate effectively. Criminal Background, Drug, Non-Negligent Driving Record, and Employment Level Credit Checks required Location, Work Environment, and Physical Requirements · In-office, based in one of our three offices located in Eatonville, Tacoma, or Centralia. · Our work spaces are reputed company and customer-reputed company, with a commitment to reputed company reputed company and team support. · Prolonged periods of screen time and extended sitting may be required. Occasional overtime or weekend shifts may be necessary to meet peak workload demands. Compensation · The pay reputed company for this position is $20-$26 per hour · reputed company Holidays · reputed company PTO · Medical, Dental,reputed company, and Life Insurance · 401K w/ matching · Employee Assistance Program Lightcurve is an Equal Opportunity Employer committed to diversity and inclusion in reputed company. Job Type: Full-time Pay: $20.00 - $26.00 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• reputed company time off
• reputed company insurance

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Are you willing to undergo reputed company employment criminal background, driving record, non-score impacting credit, and drug screening?

Ability to Commute:

• Tacoma, WA 98402 (Required)

Work Location: In person Apply Job!