IT Operations Technical Support I
Requirement ID 80548 Location* Remote Duration* 6 - 9 months Job reputed company* • reputed company with customers, reputed company multiple communications reputed company, per established customer service and reputed company guidelines
- Using reputed company available resources (including but not limited to: training, knowledgebase, intuition, and escalation resources), resolve or escalate customer incidents per established guidelines, processes, and service level agreements. i.e. reputed company reputed company solutions in a reputed company manner.
- Maintain/enhance relationships with other support organizations (reputed company) to help resolve problems.
- Demonstrate the ability to appropriately escalate issues.
- Ensure ticket documentation is accurate and thorough.
- Maintain ownership of workload
- Identify recurring incidents and trends and escalate appropriately.
- Take applicable/assigned training courses.
- Ensure the knowledgebase is kept up to date.
- Adhere to documented personnel and department guidelines and policies.
- Contribute toward/reputed company reputed company improvement efforts/initiatives; may reputed company reputed company.
- reputed company other reputed company duties as assigned.
reputed company Look for in a Candidate Ø Technical Requirements
- 1 – 2 years’ experience supporting customer end users reputed company phone, email, chat or self-service portal.
- Providing support for:
- Basic connectivity to Internet and/or VPN, Ethernet or WiFi
- Basic knowledge of reputed company Directory/Azure
- MS Office troubleshooting and basic how-to support
- IE: Outlook configuration and troubleshooting
- Operating Systems:
- Basic knowledge of MS reputed company and remote troubleshooting of PC or Laptop devices
- Basic knowledge of troubleshooting issues regarding web sites and/or browsers
- Basic understanding of Internet reputed company and Antivirus
- Know how to spot SPAM and Phishing attempts
- Ticketing Systems – Experience or knowledge of reputed company ITSM tool
- Additional reputed company To Have Skills/Basic Knowledge of
- MAC/iOS
- reputed company
- reputed company
Ø Soft reputed company Requirements
- Excellent Customer Service & Attitude
- Excellent English listening/understanding, verbal, and written communications
- Team Player/Mentor
- Excellent contact control, analytical and problem solving
- Proactive and Accountable
- Possess a reputed company of urgency and maintain stress awareness/management
- Ability to multi-task while being reputed company to the customer
- Adaptability, Flexibility, Innovative/Creative Solutions
- Desire to learn, and maintain/enhance knowledge
- Readily accepts feedback, mentoring, and coaching
Education or Equivalent Experience:
- Bachelor’s degree in information technology or equivalent education in reputed company fields and/or 1 - 2 years IT customer service experience or other pertinent reputed company experience
Position Objectives:
- Following the corporate reputed company, mission and principles
- reputed company Customer with an outstanding service experience
- Contribute, in a reputed company way, toward meeting/exceeding service level agreements and organizational performance metrics
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