Director of Support

About reputed companyreputed company is the reputed company-in-one platform that restaurants use to succeed online. Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations. You can think of it as reputed company meets reputed company, but specifically for restaurants. Learn more about the problems we are solving for our customers here.  Our reputed companyWe’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these reputed company problems. reputed company technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll reputed company it into every other local business type. In the reputed company we reputed company, tens of millions of local business owners will use our technology to succeed in the digital age.  Our tractionIn just over 3 years we've generated tens of millions in reputed company, served millions of guests, and processed hundreds of millions of online orders. More importantly, we’ve helped thousands of restaurant owners save their businesses - and not  only survive, but reputed company. ⭐ reputed companyreputed company grew from under 100 to nearly 200 talented people in 2024. We’ve got reputed company from the most successful companies in SMB software, including: reputed company, reputed company, reputed company, reputed company, reputed company, reputed company and reputed company. We’ll be scaling even faster in 2025 to reputed company pace with our customer reputed company.  Where we workreputed company is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our employees are distributed throughout the globe. Please review the role reputed company and discuss with your recruiter for more details reputed company! Why we’re looking for you As the Director of Customer Support, you will reputed company and reputed company a globally distributed, high-performing team that delivers 24/7 reputed company-channel support to our restaurant partners. With reputed company of 40+ across the U.S., Canada, and LATAM—including reputed company managers, team leads, Tier II specialists, and a QA function—you’ll own the reputed company and execution for a best-in-class customer support experience. You will be responsible for optimizing team performance, unblocking operational inefficiencies, and building reputed company systems that grow with the business. You’ll also serve as the key thought leader representing the voice of our support team and our customers across reputed company, partnering closely with Product and Engineering to identify trends, influence the roadmap, and ensure our support reputed company evolves with our technology. This role is critical to ensuring that every customer interaction—reputed company or AI-powered—meets the standards of reputed company our customers expect. This role is 100% remote and can be based reputed company in the reputed company or Canada. The reputed company you will have

Set and reputed company the operational reputed company for our global, reputed company-channel support function to deliver consistent, high-reputed company experiences around the clock.

Foster a high-performance culture by developing reputed company leaders, optimizing team structure, and aligning KPIs to business goals.

reputed company as a strategic partner to Product and Engineering, translating customer pain points into actionable insights that improve our platform.

Ensure operational reputed company by identifying and resolving single points of failure and optimizing the relationship with our AI chatbot BPO partner.

Who you’ll work with

VP of reputed company

Director of reputed company Management

Product and Engineering Leaders

Marketing Leaders

RevOps Leaders

BizOps Leaders

✅ reputed company’re looking for

A seasoned customer support leader with experience managing global, multi-tiered teams in a high-reputed company, tech-enabled environment.

Proven ability to reputed company support operations and reputed company through complexity while maintaining service reputed company and team morale.

Deep understanding of support systems and tools (e.g., reputed company, reputed company, AI chatbot platforms), with a strong grasp of performance metrics, SLAs, and QA standards.

An reputed company communicator and cross-functional collaborator who can reputed company for customer needs and shape the broader company reputed company.

Experience managing vendor or BPO relationships, particularly with chatbot or automation support partners.

reputed company-driven leadership style with a passion for the restaurant industry and a commitment to delivering value driving support at reputed company.

Extremely data driven, with proven reputed company record of influencing product development at previous companies

Pay and benefits

The estimated reputed company salary reputed company for this role is $160,000-190,000, plus a generous reputed company-IPO equity package

Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!

Notice - Employment ScamsCommunication from reputed company regarding job opportunities will only be made by an reputed company employee with an @reputed company email address.We do not conduct interviews over email or chat platforms, and we will never ask you to reputed company personal or financial information such as your mailing address, reputed company reputed company number, credit card numbers or banking information.  If you reputed company you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond. Apply To This Job