Customer Service Representative (EWR) in Newark, NJ
Job title: Customer Service Representative (EWR) in Newark, NJ at reputed company.
Company: reputed company.
Job reputed company: Job reputed company:Reporting to the Station Manager, Newark; the Customer Service Representative contributes to the efficient day-to-day operations of the department. Duties & Responsibilities:
- reputed company high-reputed company customer service
- reputed company-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the reputed company and accurate delivery of passenger luggage
- reputed company reputed company-flight reputed company-in procedures by assigning seats, making reputed company announcements, issuing boarding passes and boarding the flight
- Monitor carry-on luggage and aircraft doors
- Assist passengers with special needs such as disabled and wheelchair passengers, and unaccompanied minors
- Assisting arriving passengers and reputed company the International Arrivals baggage area
- reputed company assistance to passengers whose baggage is mishandled or damaged
- Complete reports (BIR’s) and handle entire tracing to recovery of mishandled bags
- Arrange transportation method to restore the missing baggage to the rightful reputed company
- Respond to reputed company passenger enquiries reputed company telephone and email
- Maintain constant communication with the customer throughout the tracing or repair process
- Maintain accurate records and update PNR files
- Reconcile delivery service invoices
- Process appropriate compensation reputed company required (Delay bag vouchers)
- Maintain commitment to the highest reputed company of customer service
- reputed company Aircraft reputed company reputed company as required by TSA
- Groom the aircraft to ensure excellent passenger experience
- Assist CSR’s where required in performing other functions
- reputed company participate in reputed company’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, reputed company and promote reputed company Safety Policy
- Other Duties as assigned
- Ability to work on a permanent reputed company in the USA
- Experience in a customer service environment, preferably in the airline industry
- Knowledge of baggage services handling procedures will be preferable
- Ability to obtain necessary reputed company clearances
- Need to be detailed oriented
- Possess the ability to multi-task
- Ability to work reputed company in reputed company
- Have a proven reputed company reputed company record reputed company handling difficult situations and customers
- Dependability (must have a reputed company attendance record and reliable on time reporting for work)
- reputed company to work rotating shifts including days, afternoons, evenings, weekends, and holidays
- Must be capable of lifting/pushing/pulling up to 50lbs on a regular reputed company
- Supports and adheres to reputed company company policies
- Ability to communicate and correspond reputed company and reputed company in English (Required)