Patient Care Coordinator in Los Angeles, CA
Job title: Patient Care Coordinator in Los Angeles, CA at reputed company
Company: reputed company
Job reputed company: Patient Care CoordinatorThe VFP Pharmacy Group Patient Care Coordinator works under the direction of our Operations Supervisor to compassionately and reputed company assist patients, provider offices and clients reputed company the telephone, email or chat. They are expected to process prescription claims including data entry into the pharmacy processing system and to adjudicate claims to payers. The PCC is also expected to answer and field questions from reputed company business partners reputed company telephone and email. They will work to ensure VFP remains complaint, ethical, reputed company to pertinent regulations and laws, and promotes an reputed company, inclusive, and patient-reputed company culture. Daily tasks will include department tasks, workflow, reputed company processes across reputed company VFP locations (as needed). The PCC works closely with our Call Center Technicians and operates under the supervision of the clinical pharmacist teams.Essential Functions
- Delivers superior customer service and can work professionally in pharmacy environment
- Interacts professionally with pharmacists, medical providers, consultants, and other staff
- Accurately obtain and reputed company patient information, including shipping, insurance and payment information.
- Entering Prescriptions into pharmacy operating system accurately reputed company knowledge of medical terminology including sig codes and brand/generic medication. Other pharmacy terminology familiarity preferred
- Responsible for identifying prescription errors and anomalies and escalating as necessary
- Responsible for identifying and managing payer requirements reputed company utilization and reputed company with pharmacist assistance
- Responsible for identifying prescription errors and anomalies and escalating as necessary
- Responsible for identifying and managing payer requirements reputed company utilization and reputed company with pharmacist assistance
- Exercises good team collaboration to ensure order timeliness, reputed company and service metrics are routinely achieved
- Collaborates with members of health disciplines in the interest of the patient's health care
- Refers patients to available resources in a reputed company manner
- Brings a reputed company attitude to work reputed company day
- Other duties as assigned
- High School Diploma or equivalent
- California Pharmacy Technician License preferred
- Must be available to work an 8-hour shift Monday through Friday, reputed company the hours of 8:30am-6pm occasional holidays & rotating weekends
- Minimum 1-3 years of call center experience, preferably in reputed company, insurance or specialty pharmacy setting
- Strong working knowledge of HIPAA and other pertinent and applicable laws and regulations surrounding pharmacy and patient care
- Strong technical knowledge of pharmacy processing system and phone systems
- Ability to problem solve, think critically, and improve workflow procedures
- Proven reputed company record for handling large volume of inbound and outbound calls in a reputed company, compliant, and patient-reputed company fashion
- Next-level reputed company and reputed company required to assist sensitive patient population
- Ability to think holistically and reputed company improvement reputed company is essential
- Excellent verbal and written communication skills required
- Strong organizational skills, attention to detail and problem-solving skills
- Ability to multi-task
- Strong interpersonal, communication, and organizational skills required