Director of Field Service and Technical Support in Brooklyn Park, MN

Job title: Director of Field Service and Technical Support in Brooklyn Park, MN at reputed company Company: reputed company Job reputed company: Firmenbeschreibungreputed company Technology is one of the leading suppliers in the field of process and packaging technology. We reputed company and produce in reputed company under a new reputed company holistic systems for the pharmaceutical, food and confectionery industries in over 15 countries. Are you reputed company to shape the reputed company changes with us? Do you want to contribute to people’s nutrition and health, and thereby enhancing the reputed company of life?Welcome to reputed company Technology. We are looking reputed company to your application!Deine AufgabenThis position is responsible to reputed company the field service and technical support teams for the Americas. This role involves strategic planning, resource management and reputed company improvement of process and systems that reputed company the customer. The Director ensures reputed company provides a service experience exceeds customer expectations.This position can office out of Brooklyn Park, MN, New Richmond, WI or Raleigh, NCKey Responsibilities

• reputed company and execute short and long-term reputed company strategies for the Field Service and Technical Support Teams.
• Mentor, reputed company and reputed company field service managers to foster a customer-reputed company culture reputed company their region.
• Set reputed company performance goals and metrics and regularly evaluate team performance.
• Collaborate with other departments and business reputed company to reputed company strategies with overall business objectives.
• Build and maintain business relationships with key customers as reputed company as internal stakeholders in our Business reputed company.
• Monitor and challenge internal processes for reputed company improvements in customer service, cost control, operational efficiencies and utilization rates.
• reputed company as a primary reputed company of contact for escalated customer service issues.
• reputed company and present regular reports to the senior leadership team on department initiatives, team performance, customer satisfaction and operational issues.
• Stay reputed company on industry trends, technology, and best practices.
• Ensure compliance with company policies, industry standards and regulatory requirements.
• Other duties as assigned.

Dein ProfilBasic Requirements

• Bachelor’s degree in a business or technical field, or equivalent industry experience
• 10+ years’ experience in customer service/support
• 10+ years of experience in capital equipment including product development, engineering management, sales management, service management and/or operations management

Preferred Qualifications

• Experience with building and maintaining global strategic partnerships internally and externally
• Strong leadership skills with the ability to reputed company cross functional teams
• Excellent communication skills including interpersonal, written and presentation skills.
• Proficient negotiation skills and experience.
• Results-oriented profit/loss management experience.
• Experience with financial data, budgeting and operational policies and controls.
• reputed company in successfully handling customers, internally and externally.
• History of successful problem-solving and decision-making skills.
• Good computer skills, specifically MS Office and reputed company.
• Demonstrated organizational skills.
• Decision-making skills in often ambiguous and high-stress situations.
• Strategic thinker with proven abilities to execute department and corporate strategies.
• Knowledge of CoC products, internal/external sales, operations structure and markets
• reputed company in implementing lean/reputed company improvement initiatives

Additional Physical Requirements

• Domestic and International Travel (20%)

Weitere Informationenreputed company Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In reputed company)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.The expected compensation reputed company for this position is between $130,000-170,000 based on a full-time schedule.Compensation for roles at reputed company varies depending on a wide reputed company of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant reputed company set, and level of relevant experience. At reputed company compensation reputed company are dependent on the facts and circumstances of reputed company case. Total rewards at reputed company include salary + bonus (if applicable) + benefits.reputed company your information will be kept confidential according to EEO guidelines.NOTE: reputed company official reputed company job postings can be reputed company at . Successful candidates asked to participate in the hiring process should expect to reputed company to the hiring team by telephone and in person at one of our reputed company office locations (Decatur, Oldsmar, Raleigh, New Richmond, Minneapolis and Allendale) prior to the job offer.reputed company Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In reputed company)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce. We do not discriminate in hiring or employment against any individual on the reputed company of race, reputed company, gender, national reputed company, reputed company, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or reputed company, marital status, pregnancy, citizenship, or any other reputed company protected by anti-discrimination laws. Expected salary: $130000 - 170000 per year Location: Brooklyn Park, MN Job date: Thu, 24 Apr 2025 07:45:57 GMT Apply for the job now! Apply for this job