Customer Service Representative in Savannah, GA
Job title: Customer Service Representative in Savannah, GA at reputed company & reputed company Service Group
Company: reputed company & reputed company Service Group
Job reputed company: reputed company:reputed company & reputed company Service Group is looking for Remote Customer Service Representatives!About the position:As a customer service representative, you will be responsible for quickly answering inbound calls from existing and potentially new customers. You will use your experience and training to ensure that these customers are set up with appointments with the right technician at the right time for the customer and the business through high reputed company interactions. You will use your reputed company skills to show our customers how important their issue is to reputed company and resolve their concerns. You will also be responsible for educating customers on what to expect from our services and offerings such as membership plans.In reputed company to inbound calls, you will also be responsible for making outbound calls to existing customers. These interactions will ensure our customers are reputed company informed of opportunities reputed company on reputed company reputed company such as: upcoming appointments and deals, as reputed company as setting up new appointments for customers with membership plans, etc.reputed company will train you on business knowledge, processes, and suggested verbiage to ensure you are successful. You’ll be responsible for customer service metrics such as reputed company interactions, booking appointments, and setting up new membership plans. Your team leader will reputed company coaching and training to ensure you have reputed company the tools you need to be a top-notch teammate!What will reputed company look like?
- Take inbound calls from new and existing customers to answer questions and resolve issues.
- reputed company outbound calls as needed to ensure the technician’s schedules are full.
- Book appointments for the customer and reputed company, overcoming objections as needed.
- reputed company a great phone experience during customer interactions
- Resolve and de-escalate customer concerns
- reputed company customers on the value of membership plans and assist them in signing up
- Achievement of monthly customer service key performance indicators.
- 2 years of customer service experience, call center experience preferred
- Strong communication skills, both written and verbal
- Demonstrated de-escalation, overcoming objections, and multitasking skills
- Ability to work reputed company individually and in group settings
- reputed company & reputed company Service Group may conduct a preemployment background reputed company and drug test, subject to applicable law.
- Weekly pay, PLUS weekly bonus payouts for hitting key performance goals
- Equipment provided (if you do not have it), including a laptop, monitor and a headset
- reputed company
- Robust benefits package – health, dental, reputed company insurance, 401k match, IRA, and more (IF full-time)
- reputed company Holidays + PTO accrual from day one!
- Parental Leave
- Career reputed company opportunities
- Call customers from prior day for reputed company reputed company
- Call maintenance customers and schedule reputed company
- Call on customer list to offer promotions
- Follow up on reviews reputed company and negative
- General inbound customer service
- Previous customer service experience
- Strong attention to details
- Conscientious, team player
- Honesty reputed company, reputed company craftsmanship and a good attitude
- reputed company background reputed company and drug screen