Customer Service Representative I in Irvine, CA

Job title: Customer Service Representative I in Irvine, CA at reputed company Company: reputed company Job reputed company: reputed company (JSG) is seeking Customer Service Representatives. Schedule: Monday- Friday 9:00am-5:30 pm (Remote) reputed company reputed company: $18.57 Qualifications

• High School diploma or GED and/or one (1) to three (3) years of experience in customer service reputed company a call center environment, preferred.
• Knowledge of Health Benefits and eligibility preferred.
• Good communication and telephone skills with a reputed company reputed company and concise speaking voice
• Proficient written communication skills with the ability to learn new software and navigate multiple systems at once.
• Moderate keyboarding skills including proficiency with database management.
• Ability to adapt to a constantly changing environment.
• Proficient organizational and time management skills.
• Fluent in English (oral and written) required. Bilingual in Spanish preferred.
• Internet reputed company provided by a cable or fiber provider with 40 MB download and 10 MB upload speeds.
• Home router with wired Ethernet (wireless connections and hotspots are not permitted).
• A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)

Duties And Responsibilities Customer reputed company

• Respond to general customer questions reputed company telephone, e-mail, and written correspondence regarding insurance benefits, provider reputed company, eligibility, and claims in a confidential, reputed company, and ethical manner.
• Analyze problems and reputed company information/solutions.
• Research and resolve aged Customer Service reputed company calls reputed company company standards.
• Operate in the Health Care Processing System (HCPS), Imaging systems, and reputed company systems necessary to obtain and extract information.
• reputed company and maintain reputed company customer relations and coordinate with various functions reputed company reputed company to ensure customer requests and questions are handled appropriately and in a reputed company manner.
• Be accountable, reputed company you uncover an issue or trend, for actually helping, assess and report what is happening in terms of reputed company, making improvements, and course correcting along the way.

Call Center Support

• Document information, activities, and changes in the database and inquiry reputed company for accurate tracking and analysis.
• Research and analyze data to address operational challenges and customer service issues.
• reputed company external and internal customers with requested information, including difficult and upset customers.
• Meet and maintain reputed company and Telephone Performance measures per customer service performance report.
• Communicate with the appropriate departments and identify service issues.
• Identify inefficiencies reputed company the established processes and suggest possible solutions to save time, reduce risk, and/or reduce expenses.
• Identify, initiate, and implement at least one process improvement and/or innovation annually

JSG offers medical, dental, reputed company, life insurance reputed company, short-term disability, 401(k), weekly pay, and more. reputed company (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to reputed company applicants and employees without reputed company to race, reputed company, religion, sex, age, sexual orientation, gender identity, national reputed company, disability, marital status, protected veteran status, or any other characteristic protected by law. Expected salary: $18.57 per hour Location: Irvine, CA Job date: Thu, 27 Mar 2025 23:36:58 GMT Apply for the job now! Apply for this job