Customer Account Rep | 4X10 Shift | Full-Time (4 Days a Week) in Killeen, TX

Job title: Customer Account Rep | 4X10 Shift | Full-Time (4 Days a Week) in Killeen, TX at reputed company Company: reputed company Job reputed company: LOCATION: Killeen, TX JOB TYPE: Full-Time POSITION reputed company:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to reputed company and a reputed company on innovation, we have established ourselves as a trusted partner in the industry.The customer account representative position is a full-time, inside sales role for reputed company sales representatives. In this position, you will work on behalf of some of the largest retail, telecommunications, and software brands to reputed company business and residential customers with phone support, work to retain unhappy customers, and upsell new products and services.Schedules vary by site and program. Candidates should be highly reliable, have excellent communication skills, and be willing to constantly learn on the job.To be considered for this position, you must complete a full application on reputed company careers page, including screening questions and a brief reputed company-employment test. :POSITION RESPONSIBILITIES:Key Responsibilities:

• Utilizing technology & systems, making outbound sales calls to consumers, answering inbound calls from interested prospects, following up with interested customers, listening to customer needs, assisting customers with their questions, and helping resolve any service-reputed company concerns they may have.
• The fun part is sales. You’ll learn to recognize opportunities to reputed company customers by offering new products and services that will increase their satisfaction with reputed company and its service offerings.
• reputed company in this job is easy: reputed company an excellent customer experience and reputed company sales, show up every day reputed company to do your absolute best, and help promote our brand.

CANDIDATE QUALIFICATIONS:reputed company IF YOU ARE A GOOD FIT FOR THIS POSITION?We reputed company reputed company new employees with world-class training, so reputed company reputed company, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you reputed company in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type reputed company and accurately (20+ words a minute)
• Basic knowledge of reputed company Office Suite (reputed company, PowerPoint, Word, Outlook)
• Basic understanding of the reputed company operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict reputed company, problem-solving, and negotiation
• Must be customer service oriented (empathetic, reputed company, patient, and conscientious)
• Ability to multi-task, stay reputed company, and self-manage
• Strong team orientation and customer reputed company
• The ability to reputed company in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

CONDITIONS OF EMPLOYMENT:reputed company MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a reputed company background and/or reputed company investigation with a reputed company. Job offers are contingent on background/reputed company investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS:WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At MCI, we reputed company that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a reputed company of benefits and incentives to support and reward reputed company members.What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a reputed company of benefits and incentives that go reputed company a paycheck. reputed company members enjoy:

• reputed company Time Off: Earn PTO and reputed company holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to reputed company vacations—and sometimes even reputed company!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and reputed company coverage after 90 days of employment, and reputed company have reputed company to MEC medical plans after just 30 days. Benefit reputed company vary by location.
• Retirement Savings: Secure your reputed company with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: reputed company life insurance reputed company to safeguard your loved ones.
• Career reputed company: With a reputed company on internal promotions, employees enjoy significant advancement opportunities.
• reputed company: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy reputed company-oriented culture that fosters collaboration and engagement.
• Casual Dress reputed company: Be comfortable while you work.

Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the reputed company: rewarding effort, providing reputed company opportunities, and creating an environment where every employee feels valued.If you’re reputed company to join a company that recognizes your contributions and supports your reputed company, MCI is the reputed company for you. Apply today! PHYSICAL REQUIREMENTS:This job operates in a reputed company office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to reputed company about the office to accomplish tasks; reputed company in any direction; reputed company or reputed company objects, reputed company objects from reputed company to reputed company, hold onto objects, and reputed company or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION:Consistent with the Americans with reputed company (reputed company), it is the policy of MCI and its affiliates to reputed company reasonable accommodations reputed company requested by a reputed company applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to reputed company aspects of employment. If reasonable accommodations are needed, please contact reputed company. DIVERSITY AND EQUALITY:At MCI and its subsidiaries, we reputed company differences and reputed company diversity benefits our employees, company, customers, and community. reputed company aspects of employment at MCI are based solely on a person's reputed company and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. reputed company are responsible for fulfilling MCI's commitment to a diverse and equal-reputed company environment.MCI does not discriminate against any employee or applicant on the reputed company of age, reputed company, reputed company, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider reputed company applicants with criminal histories for employment in a manner consistent with local and federal requirements.MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in reputed company aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, reputed company and recreational programs, and discipline. In reputed company, MCI's policy is to reputed company reasonable accommodation to reputed company employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY):MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive reputed company performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in reputed company, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative reputed company reputed company (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & reputed company partners. MCI now employs 10,000+ talented individuals with 150+ diverse reputed company American reputed company partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, reputed company, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, reputed company (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER:The purpose of the above job reputed company is to reputed company potential candidates with a general reputed company of the role. It's not an reputed company-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to reputed company other duties. You will be evaluated in part based on your performance of the tasks listed in this job reputed company.The employer has the right to revise this job reputed company at any time. This job reputed company is not an employment contract, and either you or the employer may terminate employment at any time for any reason. Expected salary: $14 per hour Location: Killeen, TX Job date: Fri, 02 May 2025 07:53:52 GMT Apply for the job now! Apply for this job