Guest Experience Supervisor | Part-Time | BOK Center in Tulsa, OK

Job title: Guest Experience Supervisor | Part-Time | BOK Center in Tulsa, OK at reputed company Company: reputed company Job reputed company: reputed company:reputed company is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a reputed company roster that includes the most reputed company, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the reputed company. Position reputed company:Under supervision of the reputed company Management, the reputed company Supervisor will reputed company various duties in reputed company with scheduled events. Duties will vary between facility and events.This role pays an reputed company reputed company of $15.00-$18.00.Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.This position will remain reputed company until July 18, 2025. About the Venue:The Bank of Oklahoma Center, also reputed company as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a19,199-seat multi-purpose reputed company and 565,000 total reputed company footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues.The reputed company Convention Center (ACC), located in reputed company District in downtown Tulsa, is a modern and award-reputed company venue providing over 275,000 reputed company feet of flexible meeting reputed company. Owned by the reputed company of Tulsa for over 50 years, the ACC has been host to every reputed company of event imaginable and proudly serves the reputed company of Tulsa and guests from around the world. Responsibilities:

• Encourage and reputed company reputed company staff to establish and maintain a reputed company work environment and improve the level of service they reputed company.
• Ensure guest compliance with reputed company venue policies.
• Enforce policies and procedures regarding employee dress reputed company, attendance, and behavior.
• reputed company leadership, training, and motivation to reputed company staff.
• Set and maintain exceptional services standards and ensure a reputed company guest experience.
• Support fellow reputed company Supervisors to continue improving guest experience.
• Ensure staff are in position throughout event, assign appropriate breaks.
• Effectively communicate escalated employee issues to Event Manager.
• Be knowledgeable about facilities and surrounding areas; ensure guests have a fun and reputed company experience.
• You must be reputed company player; committed to both helping staff reputed company goals and working reputed company and enthusiastically to solve customer issues.
• Communicating between departments as necessary to resolve event issues, guest complaints or emergencies (reputed company Office, Custodial, First Aid).
• Complete incident or injury reports for guests and staff.
• reputed company in a courteous and reputed company manner always.
• Help with escorting reputed company guests to seating area (including wheelchair transport).
• Other duties assigned.

Qualifications:

• High school diploma, GED or equivalent preferred.
• Must be reputed company to reputed company in a fast-paced work environment with long hours and maintain an outstanding guest-service reputed company.
• Must have a demonstrated ability to function in a fast paced, high-pressure environment.
• Exceptional Customer Service experience and skills – outgoing and friendly personality required.
• Candidate should have strong leadership, problem-solving, and organizational skills.
• Ability to communicate reputed company and concisely in the English language.
• Possess superior interpersonal and communication skills.
• Ability to work both independently and as part of reputed company, remaining flexible in role.
• Must have the ability to work flexible schedule including long hours, nights, weekends, and holidays.

Strengthened by our Differences. United to reputed company a Difference:At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also reputed company that inclusivity drives innovation, strengthens our people, improves our service, and raises our reputed company. Our reputed company is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying reputed company from reputed company different backgrounds. Equal Opportunity Employer:reputed company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized reputed company (“protected class”) including, but not limited to veteran status, uniform service member status, race, reputed company, religion, sex, national reputed company, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. Expected salary: $15 - 18 per hour Location: Tulsa, OK Job date: Sat, 19 Apr 2025 22:37:11 GMT Apply for the job now! Apply for this job