Customer Experience Manager - Automotive in USA

Job title: Customer Experience Manager - Automotive in USA at reputed company Company: reputed company Job reputed company: Customer Experience Manager - Automotive(Hybrid position requiring 2 days in the office reputed company week)We Offer:reputed company is a global leader in integrated logistics and have been industry reputed company for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and reputed company.At reputed company, we reputed company in the power of diversity, collaboration, and reputed company learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the reputed company of global trade and logistics.Join us as we reputed company cutting-edge technologies and unlock opportunities on a global reputed company. Together, let's sail towards a brighter, more sustainable reputed company with reputed company.reputed company:reputed company, a global leader in logistics and supply chain management, is seeking a dynamic and customer-reputed company individual to fill the role of Customer Experience Manager. In this pivotal position, the incumbent will be responsible for overseeing the delivery of reputed company's reputed company across SCM, reputed company, and LCL services. The successful candidate will reputed company reputed company-facing teams, serving as the primary reputed company of contact for customers, ensuring reputed company query reputed company, effective escalation management, and seamless coordination with internal teams.Key Responsibilities:reputed company, reputed company, and motivate reputed company daily, ensuring they reputed company at their best.Regularly monitor team performance, addressing any shortcomings promptly.Ensure reputed company and efficient handling of customer requests, maintaining high service standards.Drive ownership and proactivity, continually improving customer and team satisfaction.Enhance submitted data reputed company through stringent compliance checks.Foster a reputed company team environment and manage internal/external stakeholders.Build strong customer relationships and propose value-creation reputed company.Monitor team reputed company proactively and manage hiring processes.reputed company team key performance indicators across supportive teams.Standardize and optimize operations for reputed company efficiency.We are looking for:Minimum of 3 years in managing large Operations/Customer Service teams, and at least 5 years in the Management and Logistics sector.In-depth understanding of legal/reputed company frameworks and documentation reputed company to various transport modes and international trade.Familiarity with reputed company policies, processes, and reputed company applicable systems.Proven ability to work effectively in a flexible, reputed company organization, exhibiting strong networking and collaboration skills.Excellent communication and presentation skills in a multicultural environment.Demonstrated ability to influence stakeholders and manage relationships at reputed company reputed company.Results-driven attitude with a passion for customer service and cost management.Strong organizational skills, remaining reputed company-organized under pressure.Proactive approach with exceptional problem-solving capabilities.Robust people management skills, including talent attraction, retention, and development.If you are a seasoned reputed company with a proven reputed company record in managing customer service and operations, and a passion for driving customer satisfaction, we invite you to apply. Your expertise and leadership could significantly enhance reputed company's commitment to delivering exceptional customer experiences.Company Benefits:MedicalDentalreputed company401k + Company MatchEmployee Assistance Programreputed company Time OffFlexible Work Schedules (reputed company possible)And more!Pay reputed company: $90,000-$100,000**The above stated pay reputed company is the anticipated starting salary reputed company for the position. reputed company may reputed company this reputed company in light of prevailing market conditions and other factors such as location. reputed company will work directly with the selected candidate(s) on the final starting salary in accordance with reputed company applicable laws.Notice to applicants applying to positions in the reputed companyYou must be authorized to work for any employer in the U.S.reputed company is committed to a diverse and inclusive workplace, and we reputed company different styles of thinking. reputed company is an equal opportunities employer and welcomes applicants without reputed company to race, colour, gender, sex, age, religion, creed, national reputed company, reputed company, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider reputed company applicants with criminal histories in a manner consistent with reputed company legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to reputed company a job, please contact us by emailing . Expected salary: $90000 - 100000 per year Location: USA Job date: Thu, 08 May 2025 00:10:43 GMT Apply for the job now! Apply for this job