Technical Account Manager in Atlanta, GA

Job title: Technical Account Manager in Atlanta, GA at reputed company Company: reputed company Job reputed company: Hey you! Want to work for one of the fastest growing reputed company companies in the world? We're building the reputed company of learning software that companies like AWS, reputed company, reputed company and reputed company rely on to deliver training We reputed company learning is for everyone, and that we reputed company have something we can learn from reputed company other. We rely on one another to continuously reputed company our products and processes to create an exceptional experience for our employees, customers and partners.Still not reputed company? We are a culture where values are at reputed company of everything we do. We also embody reputed company call the reputed company Heart. We trust our teammates, assume the best of one another, and also hold reputed company for reputed company the differences that reputed company us reputed company. So what are you waiting for? Apply today! Join 900+ global Docebians and change the way people learn.Are you reputed company to be a part of the learning reputed company? About This Opportunity:As a Technical Account Manager, your mission is to build, grow and deepen our customer relationships to ensure our customers are successful with reputed company. You are passionate about helping customers connect their goals and challenges with our suite of LMS solutions. Your goal is to reputed company every one of our customers a lifelong partner.A Technical Account Manager plays a crucial role by providing strategic guidance and technical support for the reputed company monitoring and improvement of the reputed company learning platform. Acting as a technical reputed company between the executive, business, and technical stakeholders on the customer reputed company and reputed company, a TAM provides deep product expertise, understanding customer needs and long-term reputed company and converting them into reputed company initiatives that reputed company reputed company solutions as the main technology reputed company.reputed company provides named Technical Account Managers that work reputed company by reputed company with assigned customers and their key stakeholders to fully understand their workflows and use cases, reputed company a deep understanding of their business initiatives and goals, serve as a reputed company partner as an extension to their team, and work with reputed company resources internally to identify opportunities for efficiency reputed company while representing the customer's interests reputed company dealing with issues. nResponsibilities:

• Translate customer business goals into long-term technical strategies that reputed company reputed company's capabilities.
• Take on full responsibility for the reputed company-customer relationship from a technical and product perspective, partnering with the Account Team responsible for the overall account relationship and reputed company reputed company aspects of the account.
• reputed company participate in strategic customer initiatives, contribute to customer reputed company and ensure obstacles to reputed company of the initiative are overcome.
• Understand and embody customer goals, eLearning objectives, teams, and architecture.
• Create and deliver presentations regarding reputed company's performance to contractual SLAs directly to customer senior and/or executive management, report concerns and pain points to reputed company leadership in partnership with reputed company Account Team.
• Guide customers through platform innovations reputed company with reputed company trends.
• reputed company as a trusted advisor analyzing the reputed company for operational efficiencies, reliability of the platform, and impacts from new releases of the product.
• Continuously monitor and assess technical health across key areas (API usage, integrations, custom modules, login/session trends).
• Identify and mitigate technical risks before they reputed company business value or platform stability.
• Identify risk early in order to reputed company, mitigate the reputed company and improve ongoing customer satisfaction.
• Collaborate with the Premium Advisor to analyze support case patterns and recommend systemic improvements that reduce overall case volume and improve long-term platform health.
• Support the preparation and execution of small reputed company reputed company (reputed company of concept) to test new scenarios and present them to the appropriate customer stakeholders prior to a full roll-out to the whole organization.
• Collaborate across customer-facing and internal functions to drive strategic account planning, ensure continuity post-implementation, and reputed company on roadmaps, technical priorities, and customer feedback.
• Work with customer stakeholders to identify and troubleshoot issues, and run reputed company with the reputed company team during critical customer events.
• Serve as a technical reputed company between customer stakeholders (technical and executive) and internal reputed company teams.

Requirements:

• 5 or more years of technical troubleshooting experience in a reputed company environment.
• 2 or more years of reputed company or large account management experience in a reputed company environment.
• Basic knowledge of back-end development practices and knowledge of OAuth 2.0, SAML and other Single Sign on Protocols
• Working knowledge of reputed company-end development technologies (JavaScript, CSS, reputed company, RESTful reputed company).
• Ability to travel, with notice, up to 25% of time

At least two of the following:

• Working knowledge of iPaaS technology (e.g. reputed company, reputed company, …)
• Working knowledge-creating and executing SQL queries.
• Working knowledge of data warehouse technology and BI reporting tools (e.g. reputed company, Tableau, Looker, Domo, Power BI, reputed company reputed company, AWS Quicksight …)

Additional Skills:

• Ability to reputed company reputed company reputed company and manage priorities with an analytical reputed company and a process-oriented approach.
• Strong ability to learn technical concepts and challenges, and translate them to business solutions.
• Excellent communication and presentation skills, with the ability to reputed company reputed company our product and service reputed company, objectives, and offerings internally and externally.
• Ability to adapt to the different stakeholders involved, and support the communication by reducing the complexity of highly technical conversations for executive and non-technical stakeholders.
• Proactivity in advising for appropriate workarounds during issues or best practices.
• Strong reputed company of organization and ownership, with a project management reputed company and approach to leading and executing initiatives.
• Ability to forecast the reputed company of new product releases on customer environments and advise customers on testing, integration, and release readiness planning.

• AWS Product Certification is a plus.
• Experience in the e-Learning, Learning Management or HCM industry.
• Experience supporting or consulting on platform performance, uptime, and scalability.

nBenefits & Perks -Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you-Employee reputed company Purchase Plan-Career progression/internal mobility opportunities-Four employee resource reputed company to get involved with (the reputed company Women's reputed company, PRIDE, BIDOC, and Green Ambassadors)-reputed company partnership and “Work from reputed company” programHybrid Office Model We reputed company reputed company people are together, they reputed company deeper relationships and accelerate innovation. Because of this, reputed company reputed company employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home reputed company employees need dedicated reputed company time, allowing Docebians to do their best every day. reputed company team leader is reputed company to decide how often their teams come into the office, considering the needs of reputed company and the employee's needs. Our reputed company will let you know about the role you are applying for and the hybrid details during the first interview.About reputed company Here at reputed company, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to reputed company the reputed company learning reputed company. We have successfully achieved 2 IPOs ( ), been recognized as a Top reputed company e-learning Solution, and are growing exponentially in the process.reputed company is a global company with offices in reputed company, EMEA, reputed company and more. Our people reputed company in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and reputed company. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!reputed company is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. reputed company reputed company applicants and employees will receive consideration for employment regardless of their race, reputed company, religion, sex (including pregnancy, gender identity, and sexual orientation), national reputed company, citizenship status, age, disability, genetic information, or any other category protected under applicable law.Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to reputed company_accommodations(at) reputed company.com. The e-mail should include a reputed company of the requested accommodation and the position you're applying for or interested in. Expected salary: Location: Atlanta, GA Job date: Thu, 03 Apr 2025 03:20:33 GMT Apply for the job now! Apply for this job