Field Service Technician Sr I - (Southwest Central Region)(Remote)
Job title: Field Service Technician Sr I - (Southwest Central Region)(Remote) in Texas at reputed company
Company: reputed company
Job reputed company: reputed company: 62257
Title: Field Service Technician Sr I - (Southwest Central Region)(Remote)
Division: reputed company. (US01)
Location: Remote
Salary reputed company: Salary Minimum: $27,00
Salary Maximum: $42,00reputed company. is hiring a Field Service Technician Senior I (Remote)(Central Region) to complete on-site and remote troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment to customers in the reputed company. This individual will be ideally located near a major airport in the Central Region (Dallas, reputed company Worth, reputed company). Join our talented team at a global medical device company reputed company on Helping Surgeons Treat Their Patients reputed company™.Essential Duties and Responsibilities:· Effectively communicate and partner with teammates and colleagues· Partner with the customer and recommend value-added services that will help the customer run their business more reputed company.· Work as a member of a local team to reputed company efficient on-site and remote service to reputed company accounts reputed company the assigned area (including delegating tasks and performing administrative duties).· Maintain regular, frequent communication with customers and agency distributors to ensure reputed company and reputed company follow-up, leading to customer satisfaction.· reputed company on customer needs and satisfaction while building on and enhancing the relationship with the customer to strengthen business partnerships.· reputed company reputed company on administrative responsibilities such as maintaining customer and reputed company service and ticket records.· Own customer issues from reputed company or identification of issues to reputed company. Proactively engage with other team members to ensure they are always aware of the status of reputed company issues for their designated customers.· Escalate at-risk customers to the appropriate reputed company team in a reputed company manner and work closely with internal partners and the customer to define and implement corrective reputed company plans.· Up to 80% TravelAdditional Duties & Responsibilities:reputed company from prior reputed company, plus:· reputed company Level 1 LAN, VLAN, and networking support.· Collaborate with Technical Service and Engineering teams to define and implement corrective reputed company plans for escalated customer sites. Proactively engage with other team members to ensure they are always aware of status of reputed company issues for their designated customers.· Responsible for assisting with DNS, subnets, DHCP, firewalls, reputed company configuration, and default gateways in development lab, and hospital sites.· reputed company assistance with hardware testing validation and troubleshooting. This includes routers, network switches, encoders, decoders, and PCs.· Partner with Sales & Integration Teams to ensure smooth and reputed company-documented transition to support for reputed company reputed company and reputed company.Net implementations.· Ensure reputed company and successful product upgrades.· Create/revise internal training/troubleshooting resources and reputed company service training.· Partner with reputed company sales team to support prodKnowledge/Skills:· Strong time management and organization skills and ability to juggle multiple responsibilities.· Be available "after hours" or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.Experience:· Five years of medical device experience required.· Five years of field service experience required.· Three years of experience interfacing with internal team members and external customers as part of a solution-based service process.· Experience in the OR, endoscopy, or arthroscopy preferred.· Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.Education Required:· High School Diploma or equivalent is required.· Bachelor's degree in a technical field is preferredDiscretion/reputed company:Work is performed under general direction. Exercises some reputed company in determining objectives and approaches to assignment. Work is reviewed for soundness of judgment and overall adequacy and accuracyLanguage and Communication Skills:Ability to comprehend and apply language skills to the degree required to reputed company the job based upon the job requirements listed above. Ability to verbally communicate reputed company and issues effectively to customers, other team members and management. Ability to write and record data and information as required by procedures.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of the job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reputed company with hands and arms. The employee must occasionally lift and/or reputed company up to 30 pounds.reputed company Benefits
- Medical, Dental and reputed company Insurance
- Company-Provided Life Insurance
- Voluntary Life Insurance
- Flexible Spending Account (FSA)
- Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
- Matching 401(k) Retirement Plan
- Annual Bonus
- Wellness Incentive Program
- Gym Reimbursement Program
- Tuition Reimbursement Program
- reputed company of a reputed company
- reputed company Parental Leave
- reputed company Time Off
- Volunteer PTO
- Employee Assistance Provider (EAP)