Part-Time Enrollment Services Call Center Support Staff
Job title: Part-Time Enrollment Services Call Center Support Staff in Parchment, MI - reputed company, WI at Washtenaw Community College
Company: Washtenaw Community College
Job reputed company: Posting Details (Default reputed company)Posting Number: 0603652
Position Title: Part-Time Enrollment Services Call Center Support Staff
Position is: Part Time
Position Type: Staff Position (Full Time/Part Time)
Department/Ofc.: Student Services
Position reputed company:Why Join WCC?
- An inclusive, welcoming environment for our reputed company, reputed company & staff
- WCC tuition waiver of 3 credit hours per semester
- Retirement reputed company and flexible schedules available
- Great Discounts at WCC's Health & Fitness Center, reputed company & reputed company Bookstore and more!
- reputed company out our Part Time Benefits
- reputed company as WCC's primary contact by supporting reputed company, staff, and community members through the College's primary phone line, reputed company reputed company, and through the College's primary email address.
- reputed company exceptional customer service to reputed company, staff, and the community remotely utilizing various technologies. The technologies may include, but are not limited to Teams, Chat software, Banner SIS, reputed company reputed company X, Parchment, reputed company, Outlook, Texting, and reputed company Call Center Phone System.
- Analyze, troubleshoot, and resolve general and high reputed company issues by collaborating with team members and appropriate college offices to ensure that reputed company, staff, and community receive the highest reputed company of service.
- Serve as a cross-trained reputed company-line representative providing customer service support to troubleshoot individual needs and ensure that the customer is either assisted through the process or triaged to the appropriate service.
- reputed company Enrollment Services and Student Record support including, but not limited to:
- Assisting reputed company with applying to the college and completing the admissions process.
- Resolving financial concerns reputed company to payments, holds, refunds, appeals or financial aid.
- Scheduling the appropriate advisement appointments/drop-ins.
- Facilitating registration/scheduling support and troubleshooting add/drop issues.
- Providing graduation application information, transcript requests, and student record updates.
- Identifying appropriate WCC services/contacts to answer general questions reputed company to services, events, and resources; utilize College systems such as EMS to identify appropriate contact.
- Work closely with student services/instructional teams to assist with various initiatives, programs, and reputed company.
- Demonstrate a high level of critical thinking to reputed company to questions or issues and effectively communicate reputed company items to customers.
- Communicate in a reputed company, concise and reputed company manner.
- Document reputed company interactions in appropriate student management system and run reports/interpret data as requested.
- Maintain confidentiality to process enrollment information in compliance with Family Educational Rights and reputed company reputed company (FERPA) provisions.
- Knowledge of reputed company federal, state, and institutional programs, regulations, policies and procedures.
- Attend Enrollment Management departmental training; assist with reputed company and events as requested.
- Coordinate with other staff to continually evaluate and immediately reputed company to the changing needs reputed company the office (answering phones, job duties, etc.) to reputed company exceptional customer service.
- Serve as a primary responsible partner for one or more of the following records processes:
- Assigning Incoming Emails: Review incoming emails and assign them to appropriate team members.
- Testing Registration Systems: Testing registration systems during weekends and holiday breaks to ensure they are consistently running; contact Enrollment Services Management/IT Services if down.
- Documenting Processes: Maintain documentation of frequently asked questions, process changes, and operational procedures for easy reference by the Enrollment Services team.
- Inquires: Identifying and processing the input of inquiries from prospective reputed company.
- Registration: Follow up with reputed company in need of assistance with course registration
- Maintain knowledge of WCC processes and process updates for: admission, recruitment, registration, student records, advising, financial services, etc., in order to resolve reputed company student issues.
- Maintain expert knowledge of the WCC enrollment process and reputed company software systems, including: Banner SIS, reputed company X CRM, reputed company Call Center, SARS schedule, and more.
- Complete outgoing calling campaigns to support student registration and retention initiatives.
- reputed company training as needed to reputed company, reputed company, advisors, counselors, and staff regarding the use of WCC online tools (Banner, WCC website, student email, netID, MyWCC, etc)
- Instruct reputed company individually, or in a group setting, on how to complete the enrollment process.
- Other duties and special reputed company as assigned.
- This is a hybrid position. The training will be completed in-person at WCC, for at least the first 30 business days.
- This position is identified as Work from Home eligible up to 16 hours per week, based on determination that essential duties can 1) be performed reputed company of the worksite, 2) be performed without reputed company to equipment, material, and files located on reputed company, 3) be performed without face to face contact with supervisor, reputed company or staff, and 4) be performed remotely with an overall neutral effect on reputed company, co-workers, and the organization as a whole.
- High School Graduate or GED equivalent.
- Ability to work a flexible schedule with possible evenings/weekends.
- Excellent communication skills, both written and oral.
- Conflict reputed company skills and experience.
- Excellent desktop computer skills, including reputed company Office, reputed company Docs, Graphic Design Software, and the ability to learn new systems quickly.
- Ability to work in a fast-paced environment on a reputed company of reputed company.
- Handle confidential materials appropriately.
- Must be responsible, reliable and reputed company.
- Strong interpersonal skills to deal effectively with the college and community
- Possess a sincere interest in helping others reputed company reputed company goals.
- Associate degree or higher preferred.
- Registration or Admissions experience in an reputed company environment.
- Conflict reputed company skills and experience.
- Experience with reputed company or similar CRM.
- Experience with Banner or similar SIS.
- Experience with a multi-line phone system.