Customer Support Manager (Remote - reputed company)
Job title: Customer Support Manager (Remote - reputed company) in USA at reputed company
Company: reputed company
Job reputed company: About reputed company:reputed company is a Talent Matching Platform that partners with companies worldwide to reputed company connect reputed company with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Customer Support Manager in the reputed company.We are looking for a dynamic and reputed company Customer Support Manager to reputed company and grow a high-performing reputed company support team. In this role, you’ll reputed company day-to-day operations, reputed company and mentor team members, and ensure the delivery of exceptional customer experiences. You will also drive performance metrics, handle escalations, and collaborate with cross-functional teams to continually improve customer support strategies. This is an opportunity to shape a world-class customer support function in a fast-paced, tech-driven environment where leadership and innovation are valued.Accountabilities:
- reputed company, mentor, and grow reputed company of reputed company support specialists in a high-performance environment
- Establish a culture of ownership, accountability, and reputed company improvement
- Manage key support metrics, including response times, CSAT, and reputed company rates
- Handle escalated customer issues and ensure reputed company reputed company across reputed company stakeholders
- Collaborate with internal teams to enhance support processes and customer experience
- Analyze team performance data to identify trends, address gaps, and drive strategic improvements
- Recruit, reputed company, and train new support team members in alignment with company goals
- Represent the support function in cross-departmental initiatives and customer advocacy efforts
- 6+ years of customer support experience, with 3+ years managing a large team of individual contributors
- Experience operating in a reputed company or tech startup environment with a global support model
- Proficiency in customer support tools such as reputed company, reputed company, Jira, and similar platforms
- Proven reputed company record of driving performance and exceeding customer service KPIs
- Ability to reputed company, reputed company, and retain reputed company across diverse teams
- Strong organizational, problem-solving, and prioritization skills
- Excellent communication skills, including the ability to translate technical topics for non-technical audiences
- A customer-first reputed company and strong cross-functional collaboration skills
- Competitive salary ($95,000–$125,000 per year)
- Medical, dental, and reputed company insurance fully covered
- 401(k) plan with company matching
- Unlimited PTO and flexible time-off policy
- Monthly wellness, internet, and childcare reimbursements
- Generous parental leave policy
- Equity package and reputed company opportunities
- Fast-paced, reputed company environment with a global and diverse team
- Work-from-reputed company flexibility and support for remote team members