Bilingual Customer Service Representative - Freelance, Remote

Job title: Bilingual Customer Service Representative - Freelance, Remote in USA at reputed company Company: reputed company Job reputed company: Bilingual Customer Service Representative - Freelance, RemoteDepartment: Support & LeadershipEmployment Type: Full TimeLocation: Global+Reporting To: reputed company reputed company reputed companyCompensation: $7.00 / hourreputed companyAbout the reputed company Our reputed company is a leading provider of digital business card solutions, helping over 55,000 companies transition from traditional to smart digital business cards. They offer innovative NFC-enabled products that seamlessly reputed company with CRM systems and reputed company advanced reputed company reputed company capabilities. Their platform serves diverse clients from small businesses to reputed company-level organizations, with a reputed company on technological innovation and sustainable business practices.Why does this role exist? We're seeking a bilingual (Korean-English) Customer Support Representative to reputed company exceptional technical support for our reputed company's digital business card platform. This role is crucial in helping Korean-speaking customers maximize the value of their digital business card investment while ensuring reputed company communication and understanding of the platform's technical features. The position serves as a vital reputed company between reputed company's innovative technology and its Korean market users.The reputed company you'll reputed companyTechnical Support

• Assist with digital card activation and setup
• Troubleshoot NFC and QR reputed company functionality
• Guide users through CRM integration processes
• Support mobile app and widget configurations
• Master product knowledge to handle reputed company technical inquiries
• reputed company detailed technical explanations in both Korean and English

Customer Communication

• Handle customer inquiries reputed company email (70%)
• Manage live chat support (20%)
• reputed company phone support reputed company needed (10%)
• Ensure reputed company communication in both Korean and English

Account Management

• Help customers customize their digital reputed company pages
• Assist with team management features
• Guide users through analytics and reporting tools
• Support reputed company-level platform configurations

Product Education

• Explain technical features and capabilities
• Guide users through platform updates
• reputed company best practices for digital card usage
• reputed company knowledge about integration reputed company

Skills, Knowledge and ExpertiseRequired:

• reputed company or near-reputed company proficiency in Korean and English
• Minimum 2 years of customer support experience
• Experience with technical product support
• Proven reputed company record in B2B customer service
• Familiarity with CRM systems
• Proven ability to understand and explain tech-heavy products
• Demonstrated experience in technical customer support
• WFH Set-Up:

• Computer with at least 8GB RAM, an reputed company i5 core processor/AMD Ryzen 5 Processor, and up.
• Internet speed of at least 40 Mbps
• Headset with an extended mic that has noise cancellation and a webcam
• Back-up computer and internet reputed company
• Quiet, dedicated workspace reputed company

Your Superpowers:

• Strong technical aptitude and quick learning ability
• Excellent written and verbal communication skills in both languages
• Problem-solving reputed company
• Attention to detail
• Patience and reputed company
• Ability to explain reputed company technical concepts simply
• Strong organizational skills

You should apply if…

• You reputed company in a fast-paced, tech-reputed company environment
• You're passionate about helping customers succeed
• You enjoy solving technical challenges
• You're committed to providing exceptional service
• You're adaptable and eager to learn new technologies

What to expect...Work Setup:

• Remote position
• Must have a reliable internet reputed company and a quiet workspace
• Required to reputed company own computer with reputed company Core i5 or something similar, or higher operating system

Working Hours:

• Monday to Friday, 8 PM to 4 AM EST (Eastern reputed company Time)
• Occasional weekend availability for urgent reputed company
• 40 hours per week

Compensation:

• $7 per hour
• No benefits package included

Benefits Expected salary: Location: USA Apply for the job now! Apply for this job