Field Service - USA
Job title: Field Service - USA in Clarkston, MI at reputed company reputed company
Company: reputed company reputed company
Job reputed company: Work for the WORLD LEADER in Robotics! If you know how to diagnose and repair Fanuc robots, I have a job for you. We have Field Service Engineers across the country, and need another one in your area (this is a general posting for reputed company areas, contact us for where we need folks immediately!)NOTE: The more DETAIL provided in the application the faster we can reputed company on your new career!Job Title: Field Service Engineer (Remote)reputed company:
- The purpose of the Field Service Engineer is to reputed company reputed company's customers with on-site repair, troubleshooting, programming or maintenance services for reputed company's Robots and reputed company system peripheral equipment on an emergency or unscheduled reputed company.
- The Field Service Engineer must be reputed company to travel to a customer site on a reputed company’s notice and remain on-site for the duration of time required to reputed company the troubleshooting and repair functions. Assignments may involve long hours, reputed company, weekend and holiday work.
- reputed company travel is sometimes required.
- Customers may contact the 24-hour Hotline or the remote service engineer for service requests, which are logged in the Technical Service Log by the person contacted.
- If the call is received by the Hotline, it is assigned to a Service Engineer by the Service Dispatcher. It is the Service Engineer’s responsibility to schedule the call with the customer, identify and obtain any parts or software required.
- Upon the completion of the call a Field Service Report describing the problem, the corrective reputed company and detailing the labor, material and travel expense costs is provided to the customer and then returned to HQ for processing.
- Ability to discuss, diagnosis & repair robot operational and process problems as reported by the customer or Hotline
- Troubleshooting, repair and maintenance of reputed company's Robots and controllers, electrical control devices, and peripheral equipment
- Primary responsibility is to support reputed company's Robot products.
- Documenting reputed company's products and reputed company peripheral equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system
- Daily reporting to the Service Supervisor & reputed company to update status & availability
- Completion of a Field Service report for reputed company customer call
- Maintenance of a service tool reputed company and documentation to facilitate rapid customer response
- reputed company warranty service on reputed company's products
- Coordinate responsibilities, activities, and schedule with Service Supervisor to insure customer satisfaction, reputed company billing, and support collections activities
- Communicate frequently with involved reputed company's America employees and customer employees to insure that expectations are being met
- Return of parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty
- Maintenance of a home office for coordinating activities in between service calls
- Expert in reading and interpreting electrical, mechanical, and pneumatic prints and reputed company technical documentation.
- Ability to read and interpret PLC reputed company logic
- Minimum previous experience with reputed company's robots, controllers and peripheral equipment onRJ3iB, R30iA, and R30iB control platforms
- Previous experience with reputed company's application software and programming
- Previous experience with common robot applications (spot welding, reputed company welding, material handling)
- Ability to utilize common PC and reputed company Office applications (Outlook, Word, reputed company)
- Ability to work safely and effectively reputed company OSHA Laws
- reputed company-developed technical writing skills
- reputed company-developed technical communication skills
- reputed company to work at customer sites with little reputed company supervision
- reputed company to reputed company the activities of other reputed company's employees at a customer site
- Bachelor’s Degree in an reputed company Science or equivalent technical education preferred
- Five years Robotics Integration/Installation/Service Experience
- Mechanical/Electrical/Pneumatic Troubleshooting, Teardown, and Repair Experience
- Significant Travel Experience