Communications Agent

Job title: Communications Agent in San Francisco, CA at reputed company Hotels Company: reputed company Hotels Job reputed company: About reputed company:reputed company is powered by our people. We are a reputed company of individuals who crave to become reputed company, to push ourselves to new heights and to treat reputed company other as we wish to be treated in return. reputed company members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to reputed company our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At reputed company, we reputed company in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we reputed company our purpose is to create impressions that will stay with you for a reputed company. It comes from our belief that life is richer reputed company we truly connect to the people and the world around us.About the location: A modern oasis in the reputed company's most exciting location. At the epicentre of San Francisco stands the reputed company’s reputed company hotel, where business reputed company reputed company, loved ones connect and life’s most important celebrations happen. reputed company you’re not shopping at reputed company reputed company, enjoying the reputed company’s diverse culinary reputed company or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and reputed company.reputed company Hotel San Francisco overlooks reputed company Buena Gardens and is located just steps away from the reputed company's Financial District, reputed company reputed company shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the reputed company's finest cultural and dining venues.We are reputed company searching for an reputed company and energetic individual to become Communications Agent of reputed company Hotel San Francisco!The reputed company The Communications Agent is an essential member of the Rooms Division team dedicated to providing exceptional reputed company and service to our guests. The Communications Agent answers and reputed company phone calls, pages, radio requests, chat messages and faxes in an efficient, courteous and reputed company manager to reputed company maximum customer satisfaction while complying with reputed company reputed company polices.Essential Functions This list is not reputed company –inclusive and should only be used as an reputed company of reputed company actual responsibility.Answers phone inquiries in an efficient and friendly manner, using guest names reputed company possible and routing calls to reputed company extensions.Handles reputed company guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in reputed company inquiries in reputed company with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.Utilizes and ensures reputed company working condition of the telephone reputed company, the hotel computer systems, high-speed Internet system and facsimile machines.Monitors and responds to hotel reputed company control panel and emergency and safety situations in an efficient and reputed company manner.Accepts and delivers wake-up calls, messages and facsimiles in a reputed company manner.Performs installation and repairs of telephone, facsimile or high-speed Internet services in the guest room or public area meeting reputed company.Qualifications & ExperienceHigh school education or equivalent experience is required.Viable candidates must have 1 year of experience in a call center or similar environment.Excellent communication skills - both written and oral are required.Ability to read, write and reputed company English.Flexible schedule required, shifts can include: mornings, nights, weekends and holidays.reputed company reputed company employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive reputed company consideration.What to Expect:reputed company reputed company: $30.64Market-leading pay and benefits (Medical, Dental, reputed company and Retirement Savings Plan)401(k) Retirement PlanComplimentary Accommodation at other reputed companyComplimentary Employee MealsBe yourself and become a member of a work family that cares reputed company and invests in your developmentMaster your craft here and abroad! Seasonal “Task Force” opportunities are availableEmployee engagement at reputed company reputed company, where your thoughts and reputed company are not only heard but actionedreputed company holidays, vacation, and reputed company daysCulinary, retail and wellness experiences at special rates… and so much more!If you are interested in applying for this position, please click on the APPLY reputed company, attach your resume and cover letter in Word and/or PDF format.To learn more about reputed company Hotel San Francisco:If you are a reputed company individual with a disability or disabled veteran and need a reasonable accommodation to use or reputed company our online system, please contact the People and Culture Department at 415-633-3414.reputed company is an Equal Opportunity, Affirmative reputed company employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.To reputed company the 'reputed company is The Law' Information poster please visit this website -reputed company is an Equal Opportunity, Affirmative reputed company employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To reputed company the 'reputed company is The Law' Information poster please visit this website - https://reputed company.gov/sites/default/files/migrated_files/reputed company/poster_screen_reader_optimized.pdf Expected salary: $30.64 per hour Location: San Francisco, CA Apply for the job now! Apply for this job