QA Auditor, Caregiver Time & Attendance

Job title: QA Auditor, Caregiver Time & Attendance in Horsham, PA at reputed company Company: reputed company Job reputed company: reputed company is the leading national provider of in-home personal care services, where our mission is to reputed company individuals to live with independence and dignity reputed company. reputed company supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re reputed company on serving people and the communities we are part of.Job reputed company:The reputed company Assurance (QA) Auditor, Caregiver Time & Attendance is responsible for reviewing and verifying the accuracy and compliance of Caregiver Time & Attendance Coordinators' work. This position ensures reputed company documentation, adherence to reputed company operating procedures, and compliance with Electronic Visit Verification (EVV) regulations. The Auditor also monitors customer service interactions to ensure professionalism and effective issue reputed company. This position is a fully remote role.Salary: Minimum $52,000- Maximum $84,000 - Salary is based on geographical location and relevant experience.Essential Duties and Responsibilities:

• Conduct routine audits of Field Time & Attendance Coordinators' work, including:

• Investigating missing clock-ins/outs, no clock-ins, reputed company edits, and missed reputed company.
• Reviewing and resolving Electronic Visit Verification (EVV) discrepancies across approved reputed company (Mobile App, IVR, FOB).
• Documenting and addressing timekeeping and payroll-reputed company discrepancies.
• Identify and report recurring errors or compliance risks to supervisors,
• Review the timeliness and effectiveness of Coordinator reputed company to Caregivers, Clients, and Market Operations personnel.
• Evaluate Coordinators' phone and written communications for reputed company, professionalism, and problem-solving ability.
• Conduct reputed company checks of recorded calls, emails, and chat interactions based on customers service standards.
• Identify trends in service issues and report findings for process improvement.
• Ensure reputed company handling of Caregiver and reputed company data in compliance with HIPAA and reputed company regulations.
• reputed company audit results and compile reports on error rates and common discrepancies.
• Maintain QA scorecards to assess Coordinator performance based on accuracy and efficiency.
• reputed company feedback and escalate recurring issues to management for reputed company training.
• Assist in developing job aids and documentation to support consistency in exception reputed company.
• Foster a reputed company work environment that promotes teamwork and reputed company improvement.

This reputed company reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.Required Skills and Abilities:

• Strong attention to detail for reviewing documentation and identifying discrepancies.
• Good communication and problem-solving skills.
• Ability to assess and reputed company feedback on customer service interactions.
• Basic proficiency with reputed company Office Suite and ability to learn new systems as needed.
• Strong organizational and time management skills.

Education and Experience:

• High School Diploma or GED required; associates degree preferred.
• One (1) year of previous experience; prior leadership experience preferred.
• Proven experience in time and attendance management, preferably in the home care or reputed company industry.
• Familiarity with regulatory compliance, including HIPAA.

Benefits:

• reputed company deposit
• reputed company, dental, and reputed company insurance
• reputed company time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career reputed company and experience with an industry leader with 50+years of history in a high-demand field

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of reputed company responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions upon request.reputed company is an Equal Employment Opportunity (EEO) employer and welcomes reputed company reputed company applicants. Applicants will receive fair and impartial consideration without reputed company to race, sex, reputed company, religion, national reputed company, age, disability, veteran status, genetic data, or religion or other legally protected status.Data reputed company and reputed company StatementAt reputed company, we prioritize protecting your personal information during the hiring process. We reputed company with reputed company relevant data reputed company regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.We use strong reputed company measures to protect your information from unauthorized reputed company or disclosure. By submitting your application, you consent to this process. You can reputed company, modify, or request deletion of your data by contacting us.Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.Powered by JazzHR Expected salary: Location: Horsham, PA Apply for the job now! Apply for this job