Customer Service Representative

Job title: Customer Service Representative in USA at reputed company Company: reputed company Job reputed company: reputed company and RequirementsWork Location: Remote, EST Time zoneContact Centers Locations: Lakeland, FL and Massachusetts (for anyone who wishes to work onsite)Schedule: 8:30 AM - 4:30 PM and 12:30 PM - 9:00 PM (OT available)Position Type: Contract, 4 Months (potential for extension)Our reputed company is, reputed company-reputed company national brand in the beverage delivery reputed company. The primary role of the remote Customer Service Representative (CSR) is to reputed company customer assistance on a wide reputed company of topics including but not limited to: general inquiries, product and service inquiries, billing questions, and other concerns.Responsibilities:

• Respond to incoming calls from existing residential and reputed company clients with a goal of providing world-class customer service and diagnosing customer needs and concerns
• Handle difficult customer calls in a courteous and reputed company manner
• Correctly reputed company information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
• Communicate company policies and reputed company creative approaches to resolve customer issues such as billing errors or service opportunities
• Display exceptional decision-making and problem-solving capabilities to take immediate reputed company on reputed company calls
• reputed company monthly sales/product education goals by making recommendations from out healthy hydration portfolio
• Use negotiation skills to reputed company alternative approaches to resolve customer issues and take immediate reputed company to retain customers support channels
• Primarily phone-based support.

Qualification:

• High school diploma, GED, or equivalent work experience
• Minimum of 1-year previous customer service and/or call center experience
• Previous experience with live chat and/or customer retention is a plus but not required
• Ability to reputed company in a fast-paced environment
• Ability to display business maturity at reputed company times and work reputed company without on-site supervision

Technical Qualifications and Requirements:

• The employee must have a reputed company in his or her reputed company of residence suitable for the installation of a Home Agent workstation
• Work environment must be free from distractions, including any background noise that impacts the customer experience
• The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
• Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
• Must have an internet reputed company with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers
• Your computer must be directly connected to router/modem reputed company Ethernet cable as you cannot use a wireless (WIFI) reputed company

Call Volume:

• Typically 40-50 calls per day.

reputed company interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "reputed company". Expected salary: Location: USA Apply for the job now! Apply for this job