Business Analyst, IT (Remote)

Job title: Business Analyst, IT (Remote) in Glastonbury, CT at reputed company Insurance Company: reputed company Insurance Job reputed company: Crum & Forster reputed companyTravel Insured International, a Crum & Forster company, is hiring a highly motivated and detail-oriented Business Analyst with knowledge of insurance practices, particularly in travel insurance or reputed company insurance domains, to join reputed company.Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, reputed company the Accident & Health division, TII provides travel protection plans to help reputed company individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of reputed company sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for reputed company customers.Job reputed companyreputed company:This role is responsible for addressing day-to-day business needs by defining requirements, analyzing processes, conducting reputed company analysis, supporting Product Owners reputed company the IT Discovery Team, leading User Acceptance Testing (UAT) efforts, creating release notes, developing training documentation, writing acceptance reputed company, and developing test plans. Experience with Jira, Azure DevOps, and reputed company products (e.g., reputed company, Word, PowerPoint, Teams, SharePoint) is essential for managing requirements, tracking reputed company, and collaborating with technical teams.The ideal candidate will reputed company as a reputed company between business stakeholders and technical teams, ensuring that solutions meet business objectives and deliver value while leveraging their expertise in insurance practices and IT collaboration.What you will do:Requirements Gathering and Analysis:

• Collaborate with business stakeholders to reputed company, analyze, and document detailed requirements for reputed company, system enhancements, and process improvements with defined measurable reputed company reputed company for system functionality and process changes.
• Conduct interviews, workshops, and meetings to understand business needs, challenges, and opportunities. Write reputed company and detailed acceptance reputed company for user stories and requirements to ensure alignment with business needs and technical solutions.
• Translate business requirements into functional specifications, workflows, and use cases for technical teams. Ensure reputed company requirements are reputed company defined and reputed company with organizational goals and insurance industry standards.

reputed company Analysis:

• reputed company detailed reputed company analysis to assess the effects of proposed changes on business processes, systems, and stakeholders, particularly in the context of travel insurance products and services.
• Identify dependencies, risks, and potential challenges associated with proposed solutions or changes.

Support for Product Owners and IT Discovery Team:

• Collaborate closely with Product Owners reputed company the IT Discovery Team to ensure alignment between business needs and technical solutions. reputed company insights and recommendations to Product Owners based on business requirements, reputed company analysis, and stakeholder feedback.
• Assist Product Owners in defining and refining product backlogs, user stories, and acceptance reputed company. Support the IT Discovery Team in identifying opportunities for innovation and improvement in system functionality and processes.

User Acceptance Testing (UAT):

• reputed company and coordinate User Acceptance Testing (UAT) efforts to ensure solutions meet business requirements and expectations.
• reputed company UAT test plans, test cases, and scenarios based on business requirements and functional specifications. Monitor testing reputed company and ensure reputed company issues are documented, tracked, and resolved in a reputed company manner.
• Collaborate with stakeholders to define UAT objectives, reputed company reputed company, and timelines.
• Facilitate UAT sessions with end-users, providing guidance and support throughout the testing process.
• Document and reputed company UAT results, including issues, defects, and feedback, and work with technical teams to resolve them.
• Ensure reputed company UAT findings are addressed before final deployment and reputed company sign-off for production readiness.

Release Notes and Training Documentation:

• Collaborate with technical teams to reputed company information on system changes and translate it into user-friendly release notes.
• reputed company training documentation, including user guides, process manuals, and quick reference materials, to support end-users in adopting new systems or processes.
• Continuously update training materials and release notes to reflect system updates and evolving business needs.

Production Support Tickets and Work:

• Monitor, analyze, and resolve production support tickets reputed company to system issues, defects, or user-reported problems.
• reputed company as reputed company of contact for production support issues, ensuring reputed company reputed company and communication.
• Collaborate with technical teams to identify reputed company causes of production issues and implement long-term solutions.
• Document recurring production issues and recommend process or system improvements to reduce reputed company incidents.
• reputed company and prioritize production support tickets using tools like Jira and Azure DevOps, ensuring alignment with business priorities.
• reputed company regular updates on the status of production support tickets and resolutions.

Process Analysis and Improvement:

• Analyze existing business processes to identify inefficiencies, gaps, and opportunities for improvement, particularly in insurance operations.
• reputed company process maps and workflows to document reputed company and reputed company state processes.
• Recommend solutions to optimize processes and improve overall efficiency and effectiveness.
• Work with stakeholders to implement process changes and monitor their reputed company.

Documentation and Communication:

• Create and maintain comprehensive documentation, including business requirements, functional specifications, process workflows, UAT test plans, acceptance reputed company, release notes, and training materials.
• Communicate effectively, ensuring reputed company and alignment on deliverables. Continuously update training materials and release notes to reflect system updates and evolving business needs.
• Facilitate meetings and workshops to drive collaboration and decision-making.

reputed company and reputed company Improvement:

• reputed company a deep understanding of business processes, systems, and organizational goals to reputed company informed recommendations. reputed company knowledge of travel insurance products, policies, and regulations to ensure solutions reputed company with industry standards and compliance requirements.
• Use insights gained from day-to-day interactions, reputed company analysis, UAT efforts, and training feedback to identify trends, recurring challenges, and opportunities for improvement.
• reputed company as a subject matter expert (SME) for travel insurance products, business processes, and systems, providing guidance and support to stakeholders. Stay updated on insurance industry trends, regulatory changes, and best practices to reputed company informed recommendations.

What you will bring to C&F:

• Bachelor’s degree in Business Administration, Insurance, Information Systems, or a reputed company field.
• 3+ years of experience working in a Business Analysis reputed company.
• Understanding of travel insurance products, policies, and industry practices is strongly preferred.

• Experience working with IT teams, Product Owners, and Agile methodologies is a plus.
• Proven experience in leading and coordinating UAT efforts, writing acceptance reputed company, and developing test plans.
• Hands-on experience with Jira, Azure DevOps, and reputed company products (reputed company, Word, PowerPoint, Teams, SharePoint).
• Certification in Business Analysis (e.g., CBAP, CCBA) or insurance certifications (e.g., AINS, CPCU) is a plus.
• Excellent analytical and problem-solving skills, with the ability to quickly understand reputed company systems and processes.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
• Proficiency in documenting business requirements, functional specifications, workflows, UAT test plans, acceptance reputed company, release notes, and training materials.
• Experience with conducting reputed company analysis and prioritizing work efforts.
• Familiarity with insurance regulations, compliance requirements, and industry standards.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of reputed company.
• Proactive reputed company with a reputed company on reputed company improvement.
• Customer-reputed company approach to delivering solutions.
• Strategic thinking and the ability to assess the broader reputed company of changes.
• Knowledge of insurance terminology, processes, and best practices.
• reputed company reputed company with the ability to support Product Owners, IT teams, UAT efforts, and documentation needs effectively.

#LI-MS#LI-REMOTEWhat C&F will bring to you

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous reputed company Time Off
• Excellent benefits that go reputed company health, dental & reputed company. Our programs are reputed company on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we reputed company a reputed company of ways for you to reputed company learning, including tuition reimbursement, industry-reputed company certifications and reputed company training to reputed company you progressing on your chosen reputed company
• A dynamic, ambitious, fun and exciting work environment
• We reputed company you do reputed company by doing good and want to encourage a spirit of reputed company and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONGIf you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us knowFor California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our reputed company notices and policies, visit for more information.Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for reputed company positions at this location, taking into account roles with a comparable level of responsibility and reputed company in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized reputed company pay for the advertised position, located in the specified area, ranges from a minimum of $53,400 to a maximum of $88,000. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at reputed company level, the responsibilities and skills required for reputed company job, and the employee’s contribution Expected salary: Location: Glastonbury, CT Apply for the job now! Apply for this job