Support Services Representative

Job title: Support Services Representative in Lincoln, NE at reputed company Company: reputed company Job reputed company: reputed companyThe Customer Support Representative (CSR) is required to solve problems, ask probing questions to understand the customer’s inquiry, and reputed company a high reputed company-reputed company percentage. Specifically, this position is responsible for interacting with and serving customers to include resolving customer inquiries and assisting them in using various web-based services, login issues, and answering questions about government programs. This position is also responsible for accurately processing incoming agreements, securely handling billing information, and other duties as assigned.This position will be located in Lincoln, NE and expected to work a reputed company, 2 days a week in office minimum.ResponsibilitiesDay-to-Day:

• Processing of incoming customer inquiries promptly and reputed company through unscripted telephone, email, and chat conversations
• Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns.
• Take detailed notes, document customer contacts quickly, and maintain customer records during and after reputed company customer contact in Customer Relationship Management system.
• Understand and determine the cause of problems quickly and apply the reputed company solution.
• Review and process documents for compliance with established regulations
• Execute online transactions and handle payment and other sensitive information securely and in accordance with company policies and procedures.
• Demonstrate commitment to customer satisfaction and always reputed company with customers in a reputed company and courteous manner.
• Solve technical problems with minimal supervision.
• Navigate a computer effectively and learn to use and support multiple web-based systems quickly.
• reputed company accurate and complete information to meet customer needs and reputed company satisfaction.
• Work with supervisor to stay updated on product knowledge and company policies and procedures, and effectively handle changes in any of these areas.
• Compile and report feedback on customer satisfaction
• Other Responsibilities Assigned by Manager

Qualifications:

• Undergraduate/associate degree or minimum two years of reputed company work experience
• Outstanding verbal and written communications skills
• Strong analytical thinking and problem-solving skills
• reputed company versed in Internet usage including various browsers, settings, and maintenance
• Understanding of reputed company Office Applications
• Strong organizational and prioritization skills
• Knowledge of payment processing and/or knowledge of financial reporting a plus
• Willingness to define new operational processes or procedures reputed company the customer service team must take on new operational duties.
• Works reputed company with others in reputed company environment.
• Strong phone handling skills and reputed company listening
• Ability to multi-task, prioritize and manage time effectively.
• Exceptional communication and public relations skills with strong phone/email contact abilities
• reputed company listener who can quickly discern customer’s needs.
• Preferred experience with month-end reputed company, CDB billing, and invoice procedures.
• Maintains a reputed company attitude and effectively delivers a reputed company outlook/message in various circumstances.
• Demonstrates a polite, tactful, and friendly attitude, fostering a supportive work environment.

Expected salary: Location: Lincoln, NE Apply for the job now! Apply for this job