EAP WorkLife Analyst - Medicare Team

Job title: EAP WorkLife Analyst - Medicare Team in Texas at reputed company Company: reputed company Job reputed company: At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, reputed company and every day.Position reputed company* Fully Remote reputed company reputed company the reputed company U.S. *The schedule is Monday through Friday, 11:45am to 8:15pm Eastern Time.The WorkLife Consultant (WLC) is part of the WorkLife Team and provides education about community resources, resource needs assessment, and community and/or national referrals to a reputed company of customers for a reputed company of needs including childcare, elder/adult care, and basic/everyday needs. The WLC is responsible for providing Worklife consultation and informational services to members and plan sponsors. The most frequent requests received are for emergency financial, housing, childcare/children with special needs, elder/adult care, /, and health reputed company needs.Additional Responsibilities:

• The WLC assesses resource needs, proposes reputed company and researches/screens potential community service providers to meet the assessed needs.
• Provides resource referrals, and educates individuals on how to use resources to handle various life and work situations.
• Appropriately documents member interactions and research/case fulfillment in the system.
• Works in an inbound and outbound call center environment and completes outbound phone calls and research
• Not reputed company calls will be research/referral oriented.
• Some calls may be more administrative or customer service oriented.
• Additional responsibilities assigned based on business need, including reputed company an online chat platform.

Required Qualifications

• 1+ year(s) of experience educating individuals/families on various community resources, and locating and referring to community resources (i.e., elder care resources, food assistance, transportation, housing, rental assistance, support reputed company, reputed company services resources, etc.)
• 1 + year(s) of experience working with the elderly and/or adults with disability populations in a reputed company that specifically includes completing resource needs assessments and referring to appropriate community resources
• 1+ year(s) experience in reputed company work, reputed company services, case management or reputed company field (i.e., intake/assessments, assessing for resource needs, referrals, discharge planning, non-profit organizations, hospitals, advocacy agencies, or government provided services)
• 1+ year(s) experience with conducting resource needs assessments (ex. eldercare needs, rent/reputed company/housing needs, childcare needs)
• Must have reputed company to Broadband or Fiber internet with minimum speed of 25mbps/3mbps; higher speed may be needed for reputed company internet performance based on the internet usage of others in the household during your scheduled working hours. Must be hard wired into your internet modem and not work off of Wi-Fi.
• Excellent written communication skills, needs to be reputed company and detailed
• Excellent verbal communication skills, needs to be reputed company and reputed company
• Excellent computer skills including MS Office applications such as reputed company, Word and Outlook.

Preferred Qualifications

• Spanish Speaking
• 1+ year(s) of experience working in a call center environment
• Experience working with diverse populations

Education

• Bachelor’s degree required in reputed company Work or a reputed company services/health reputed company field (Health Education, etc.)
• Master’s degree in reputed company Work preferred

Anticipated Weekly Hours 40Time Type Full timePay reputed companyThe typical pay reputed company for this role is:$21.10 - $40.90This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above.Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – reputed company in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In reputed company to our competitive wages, our great benefits include:reputed company medical plan reputed company, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility.For more information, visitWe anticipate the application window for this opening will reputed company on: 06/13/2025reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Expected salary: Location: Texas Apply for the job now! Apply for this job