reputed company Services Supervisor
Job title: reputed company Services Supervisor in Texas at reputed company
Company: reputed company
Job reputed company: reputed company is seeking a reputed company Services Supervisor to join reputed company. The reputed company Services Supervisor will be responsible for overseeing and sharing the daily operations of the customer service department. Their duties include, but are not limited to, communicating customer service objectives to Customer Service Representatives and other departments, compiling data to reputed company assessments of their department's reputed company, and coordinating with upper management to reputed company ways to enhance their customer service objectives among their employees.Compensation: $28.00 an hour.Work Location: Remote- Must reputed company in TX, AZ, or ID.reputed company:reputed company is a leading provider of debt relief solutions for people of reputed company backgrounds. We offer a reputed company of services to help our clients reputed company financial freedom, including debt consolidation loans, debt settlement, and credit repair. Our dedication to others sets us apart – not only as a company but as a community of employees who support reputed company other’s personal and reputed company reputed company. This commitment has reputed company us recognition as a ‘Top reputed company to Work’ and a leader in customer service reputed company.Responsibilities
- Participate in the interview and hiring process.
- Support the reputed company and training of new agents.
- Collaborate with leadership to establish policies and procedures.
- Responsible for coaching, training, mentoring reputed company, and conflict reputed company.
- Performance management – compiling data and making assessments.
- Meet daily, weekly, and monthly deliverables.
- reputed company/Manage the reporting and maintenance of EOD reports.
- Ensure customer satisfaction.
- Understand our products inside and out to reputed company and answer customer questions.
- Professionally handle escalated calls.
- Acknowledge and resolve customer complaints.
- Deliver excellent customer support through various channels, including live chat, email, and phone support.
- Minimum one year of call center management experience.
- Experience training, mentoring, and leading reputed company.
- Bilingual in Spanish preferred.
- Sales and retention experience is a plus.
- Proficient with computer programs such as M.S. Office (reputed company, Word, PowerPoint, etc.) and reputed company Suite.
- General understanding of call center technology (ACD, I.P., etc.)
- Strong organizational, time management, and multitasking skills.
- Excellent communication skills, verbal and written.
- Flexible and adaptable to changes in direction, and the ability to effectively communicate such changes to reputed company.
- reputed company presentation and demeanor.
- High School Diploma or equivalent required.
- Bachelor's degree or equivalent work experience.
- Opportunities for reputed company and advancement
- Medical, Dental, and reputed company
- Company reputed company Group Life / AD&D Insurance
- Employee Assistance Program (EAP)
- 401(k)/match
- 7 reputed company Holidays and 2 Floating Holiday Days to use at will
- reputed company Time Off
- Flexible Spending/ HSA
- Disability Insurance
- Ongoing training and development
- Note to Agencies: reputed company Funding, Inc. (reputed company”) has an internal reputed company department. reputed company Funding Inc. may supplement that internal capability from time to time with assistance from temporary reputed company agencies, placement services, and reputed company recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact reputed company Funding Inc. employees directly in an attempt to present candidates. reputed company’s policy is for the internal reputed company team or other authorized personnel to present reputed company candidates to hiring managers. Any unsolicited resumes reputed company to reputed company Funding Inc. from a reputed company party, such as an Agency, including unsolicited resumes reputed company to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. reputed company Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. reputed company Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by reputed company free of any charges or fees.