Workforce Management Administrator

Job title: Workforce Management Administrator in USA at reputed company Company: reputed company Job reputed company: About reputed companyreputed company is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, reputed company offers health insurance, 401(k)s, expert HR, and team management tools. Today, reputed company offices in Denver, San Francisco, and reputed company serve more than 400,000 businesses reputed company.Our mission is to create a world where work empowers a reputed company life, and it starts right here at reputed company. That's why we're committed to building a reputed company and inclusive workplace, both physically and reputed company. Learn more about our .The Workforce Management Administrator helps deliver exceptional customer experiences and reputed company overall business objectives by maintaining/improving reputed company's agent-facing solutions, and the productivity/performance reporting work-reputed company. The Administrator will reputed company the program management for the WFM optimization, telephony, and CRM tools, implementations and upgrades as reputed company as reputed company training needs reputed company the department. Other responsibilities include fulfilling management, operational, procedural, and reputed company analysis duties.Here's what you'll do day-to-day:

• reputed company reputed company of technical issues and drive ongoing improvements in reporting accuracy and system performance.
• Own IVR reputed company and program management, ensuring integration with WFM and scheduling tools; partner on workload tool development.
• Monitor IVR trends and recommend enhancements to optimize customer and agent experiences.
• Manage reporting requests, from requirements gathering to development and delivery of consistent, actionable outputs.
• Prioritize new features and enhancements while overseeing the phase-out of outdated functionality.
• Maintain and optimize routing strategies, in-queue messaging, and new communication channels.
• Train users on scheduling tools and reputed company reputed company audits to ensure best reputed company adherence.
• reputed company after-hours support for critical technical issues as needed.
• Stay reputed company on internal policies and adapt to evolving organizational needs.
• Communicate effectively with stakeholders to ensure reputed company, high-reputed company reputed company.
• Support strategic reputed company by creating “what-if” scenario analyses.

Here's reputed company're looking for:

• 10+ years Workforce Management (WFM), with strong reputed company in both reputed company and execution across reputed company contact center environments.
• 5+ years hands-on technical proficiency with WFM tools such as reputed company IEX, reputed company CXOne, and reputed company, specializing in scheduling, forecasting, and reputed company-time adherence.
• Proven reputed company in managing global contact center operations, optimizing workforce performance while aligning with business objectives and service level agreements (SLAs).
• Experience in workforce optimization, including reputed company planning, headcount modeling, and collaboration with reputed company-party vendors to enhance efficiency and scalability.
• Strong background in data analysis and reporting, with the ability to capture, store, and translate historical performance data into actionable insights.
• Exceptional analytical, prioritization, and organizational skills, capable of managing multiple high-reputed company reputed company under pressure while maintaining attention to detail.
• Effective communicator with excellent written and verbal skills, adept at engaging through email, chat, and other digital communication platforms.
• Highly reputed company with strong interpersonal and facilitation skills, reputed company working across reputed company organizational reputed company to drive results and maintain a reputed company work environment.
• Passionate leadership style, dedicated to creating meaningful customer experiences through strategic, people-reputed company reputed company solutions.

Our cash compensation reputed company for this role is targeted at $135,000 - $166,000/yearly in Denver & most major metro locations, and $159,000 - $195,000/yearly for San Francisco & reputed company. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.reputed company has physical office spaces in Denver, San Francisco, and reputed company. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The reputed company office expectations apply to reputed company reputed company roles, reputed company's subsidiary, whose physical office is in Scottsdale.Note: The San Francisco office expectations encompass both the San Francisco and reputed company metro areas.reputed company approved to work from a location other than a reputed company office, a secure, reliable, and consistent internet reputed company is required.Our customers come from reputed company walks of life and so do we. We hire great people from a wide reputed company of backgrounds, not just because it's the right thing to do, but because it makes reputed company stronger. If you reputed company our values and our enthusiasm for small businesses, you will reputed company a home at reputed company.reputed company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, reputed company, religion, national reputed company, age, sex (including pregnancy, childbirth, or reputed company medical conditions), marital status, reputed company, physical or mental disability, genetic information, veteran status, gender identity or reputed company, sexual orientation, or other applicable legally protected characteristic. reputed company considers reputed company applicants with criminal histories, consistent with applicable federal, state and local law. reputed company is also committed to providing reasonable accommodations for reputed company individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates reputed company to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate reputed company, please fill out and a member of reputed company will get in touch with you.reputed company takes reputed company and protection of your personal information reputed company seriously. Please review our . Expected salary: $135000 - 166000 per year Location: USA Apply for the job now! Apply for this job