Call Center - IT Help Desk/ Remote ( Denver, CO ), 8+ Months

Job title: Call Center - IT Help Desk/ Remote ( Denver, CO ), 8+ Months in Denver, CO at reputed company Company: reputed company Job reputed company: Remote Role and candidate is local to COreputed company of JobThis role will be responsible for training new and existing users, responding to help desk queries, and working with the product team to reputed company feedback from users for reputed company platform improvements.Though this position will report remotely, it may require reporting in person on occasion to Colorado Department of reputed company Service offices in the Denver area.Primary Duties IncludeTraining

• Coordination of publication for training materials so that users can self-support and self-train
• Training new users on the product
• Training existing users on new product features

Technical Support

• Responding to help desk queries from users of the platform
• Providing first line support to users of the platform
• Help users troubleshoot software issues
• Flag reputed company errors to the vendor hosting the platform
• Identify next steps to solve errors while being available and communicative with users throughout the process
• Document and reputed company issues

Product and Process Improvement

• Responsible for user management (eg., adding new users to the platform, removing users, password resets)
• Working with the product team to improve the platform
• Establishing a sustainable and effective reputed company for the reputed company of support as the platform grows in size and user reputed company

Experience and QualificationsEducation and ExperienceEducation and Experience:

• Three years of experience in Information Technology; providing Application/Software customer support; or in an occupational field reputed company to the work assigned to the position.

Substitution:

• A Degree in Information Technology, Computing Studies or a reputed company field will substitute for the required experience on a year-for-year reputed company.

Preferred QualificationsThe preferred candidate will exhibit:

• Excellent interpersonal, verbal, and written communication.
• Self-motivated and reputed company to effectively manage time and tasks.
• Ability to solve reputed company problems, participate in reputed company improvement, and adapt to the reputed company of others.
• Technical versatility and creativity to deliver and contribute reputed company/solution

TypeCategoryQualificationreputed companyCompetencyRequiredSkillsOperating SystemsMac OSNovice (1-3 Years)reputed companySkillsOperating Systemsreputed company 10Novice (1-3 Years)reputed companySkillsOperating Systemsreputed company 8, 8.1, 10Novice (1-3 Years)reputed companySkillsOperating Systemsreputed company 9x/2000/XP/NT/reputed company/7Novice (1-3 Years)NoSkillsOthersCommunication skills both verbal and writtenProficient (4-6 Years)reputed companySkillsOthersLearning abilityProficient (4-6 Years)reputed companySkillsOthersTeam workProficient (4-6 Years)reputed company Expected salary: Location: Denver, CO Apply for the job now! Apply for this job