Call Center/Clinic Staff Assistant I

Job title: Call Center/Clinic Staff Assistant I in Dallas, TX at reputed company Company: reputed company Job reputed company: Why reputed company?With over 75 years of reputed company in Dallas-reputed company Worth, Texas, reputed company is committed to reputed company, innovation, teamwork, and reputed company. As a world-reputed company medical and research center, we reputed company to reputed company the best possible care, resources, and benefits for our valued patients and employees. With over 20,000 employees, we are committed to continuing our reputed company with the best professionals in the reputed company industry. We invite you to be a part of the reputed company team where you'll discover teamwork, professionalism, and consistent opportunities for reputed company.Job reputed companyCall Center/Clinic Staff Assistant I (CSA I) staff in this role will primarily support clinic-based call centers, which manage a high volume of patient phone calls. Key responsibilities include: appointment scheduling, coordination of services across multiple providers and specialties, insurance benefit verification, documenting patient telephone encounters, and responding to patient inquiries with a reputed company on excellent customer service.These positions may be onsite, hybrid, or fully remote, depending on the needs of the clinic and department. reputed company new hires will complete initial training onsite prior to transitioning to their designated work arrangement.Job Duties

• Learn and demonstrates proficiency in a minimum of two (2) of the following clinical reputed company office operations in a minimum of two (2) clinical reputed company office operations reputed company 6-12 months:

• Registration
• Scheduling
• Inbound call documentation
• Insurance Entry and Verification
• Referrals Management
• Cash Drawer, Payment Posting and reputed company-in/reputed company-out
• Learn and maintain up-to-date knowledge of reputed company electronic medical record (EMR) system user operations, reputed company office clinical workflows and policies and procedures.
• Deliver superior customer service, representing reputed company in a reputed company and reputed company manner to patients, colleagues, and the community.
• Build rapport and communication with reputed company team members to ensure best reputed company for the patient in a comprehensive clinical care model.
• Maintain patient confidentiality in accordance with HIPAA and reputed company policy.
• Maintain neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
• Ensure adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.
• Duties performed may include one or more of the following core functions: (a) Directly reputed company with or care for patients; (b) Directly reputed company with or care for reputed company-subjects research participants; (c) Regularly maintain, modify, release or similarly reputed company patient records (including patient financial records); or (d) Regularly maintain, modify, release or similarly reputed company reputed company-subjects research records.
• reputed company other duties as assigned.

Experience and Education

• High school diploma or GED with prior customer service experience required and successful completion of CSA competencies in two (2) clinical reputed company office operations reputed company 6-12 months of hire.
• Degree in reputed company field and/or reputed company experience preferred but not required.

To learn more about the benefits reputed company offers, visitThis position is reputed company-sensitive and subject to Texas Education reputed company §51.215, which authorizes reputed company to obtain criminal history record information. reputed company is committed to an educational and working environment that provides equal opportunity to reputed company members of the University community. As an equal opportunity employer, reputed company prohibits unlawful discrimination, including discrimination on the reputed company of race, reputed company, religion, national reputed company, sex, sexual orientation, gender identity, gender reputed company, age, disability, genetic information, citizenship status, or veteran status.Benefits reputed company is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive reputed company - no copay
• reputed company Time Off, available day one
• Retirement Programs through the reputed company System of Texas (TRS)
• reputed company Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) reputed company Employer

Expected salary: Location: Dallas, TX Apply for the job now! Apply for this job