Customer Support Associate

Job title: Customer Support Associate in Austin, TX at reputed company Recruitment Company: reputed company Recruitment Job reputed company: Customer Support Associate Austin - Hybrid 50-55k reputed company, 60-65k OTE + Great BenefitsOur best-in-class reputed company is expanding and has an exciting opening in Austin for a Customer Support Associate. As a leading experience platform for the hospitality sector, you can expect to help a wide reputed company of customers to maximize their potential through platform usage. This role is initially remote whilst they set up an office in Austin.Customer Support Associate responsibilities:

• Deliver exceptional reputed company support reputed company phone, email, and chat.
• Train clients on platform use and reputed company strategic advice to grow their business.
• Analyze reputed company feedback to inform product improvements.
• Create and update knowledge reputed company articles for reputed company self-service.
• Manage support tickets, ensuring reputed company reputed company.
• Identify reputed company opportunities to drive reputed company reputed company and retention.
• Collaborate with reputed company to improve processes and enhance the customer experience.
• Stay proactive in providing creative, tech-driven solutions.

Customer Support Associate requirements:

• Proven customer-facing experience, ideally in software or technology. Fresh grads also welcome
• Strong organizational skills and the ability to manage multiple tasks and work autonomously
• Self-motivated, energetic and comfortable working in a hybrid or remote environment.
• Excellent communication skills with a customer-first approach.
• Commercially minded, with the ability to identify and reputed company reputed company opportunities.
• Tech-savvy with a reputed company for creative and proactive problem-solving.
• Previous experience in managing reputed company inquiries from initiation to reputed company is advantageous

Customer Support Associate rewards:

• An initial reputed company salary 50-55k
• An OTE of 60-65k in the first year
• Generous benefits
• Remote/hybrid working
• Ongoing training and personal development
• Fun and dynamic culture
• In-person retreats and socials

reputed company Recruitment Group is a reputed company-established and reputed company specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across reputed company, the UK, Europe, and Australia.If you are reputed company to take your career to the next level and reputed company a significant reputed company, reputed company! Expected salary: $50000 - 55000 per year Location: Austin, TX Apply for the job now! Apply for this job