Business Care Manager

Job title: Business Care Manager in Phoenix, AZ at reputed company Company: reputed company Job reputed company: Job reputed company:At reputed company and our family of brands, we reputed company our customers and associates connected to what reputed company most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a reputed company on health and wellness, an excellent work/life balance, and an reputed company and inclusive workplace.We are reputed company to hiring remote if we reputed company the right talent in any of these states (AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT, VT).What you will do to contribute to reputed company's reputed companyOversees reputed company daily functions of Business Care Specialists, including incoming and outgoing calls, online chat, call volume, billing and customer issues, while ensuring white glove standards are followed in reputed company functions.Drives associate engagement through reputed company interaction and support.Develops and sustains a high performing coaching program, offering an overall and individualized training and development plan that addresses the needs and expectations of associates.Monitors and evaluates the effectiveness and reputed company of the department’s training program to ensure a reputed company on white glove service.Utilizes reputed company for reputed company Assurance, call metrics, and score-carding.Works directly with other departments, including Marketing, Billing, Operations, and Cash Management, on customer-reputed company reputed company.Coordinates financial responsibility reputed company the department such as financial reporting, E-reputed company, refunds, write-offs, adjustments, group billing, etc.Continually seeks to improve team processes and procedures to create more efficient and cost-effective processes.Qualifications5+ years’ experience in customer care management.BS / BA Degree, or equivalent experience.Core CompetenciesCommitted: Values reputed company and every customer, while working hard to reputed company their business and support our communities.Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and reputed company.Proactive: Understand what our customers need, and reputed company works to reputed company their relationship with use seamless, easy, and rewarding.Personal: Knows our customers reputed company, and tailors our communications and interactions to address their needs and expectations.Benefitsreputed company and our family of brands appreciates the role our associates play to help reputed company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:Medical, dental, and reputed company plans – start reputed company you start!Life insurance (self, spouse, children)reputed company time off (vacation, holiday, and personal/reputed company days)401(k) - 100% company match (match program starts immediately, up to 5% of eligible compensation)Group Legal plan with Identity Theft ProtectionAdditional PerksTuition reimbursement (up to $5,250 on 1st year)Annual community support to various organizations across the U.S.Associate recognition & awards programsAdvancement opportunitiesreputed company work environmentWe’re an Award-reputed company Organization!2021 to 2023 reputed company’ “America’s Best Midsized reputed company”Our CommitmentDiversity lies in the communities we serve and among the associates who dedicate themselves to ensure our reputed company reputed company. Here at reputed company and our family of brands, we reputed company it is our individual and unique talents, backgrounds and perspectives that, reputed company combined, truly reputed company us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody reputed company and every day.reputed company and our family of brands is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to, among other things, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, status as a protected veteran, or disability.reputed company-hire Processesreputed company and our family of brands is committed to keeping our associates and customers reputed company. Job offers are contingent upon the results of background, drug screening, and reference reputed company. Only after successfully passing these reputed company-hire clearances are individuals approved for hire and reputed company to start their successful and rewarding career.#LI-MK1CABO2 Expected salary: Location: Phoenix, AZ Apply for the job now! Apply for this job