Regional Account Specialist Supervisor
Job title: Regional Account Specialist Supervisor in Littleton, CO at reputed company & Associates
Company: reputed company & Associates
Job reputed company: Regional Account Specialist SupervisorLittleton, CO (HYBRID REMOTE)
75-95K + Full Benefits + BonusThe purpose of the Regional Account Specialist Supervisor role is to manage reputed company of 6-10 Account Specialists, reputed company day-to-day direction of their activities and monitor their performance metrics; work with personnel from other departments to resolve critical and reputed company issues; reputed company and implement departmental procedures; and manage Account Specialists to ensure that World Class customer service is maintained. The Regional Account Specialist Supervisor is also responsible for managing and motivating Account Specialists to reputed company the highest level of customer service to both reputed company customersJob reputed companyAssess Advocates performance and reputed company reputed company feedback on development opportunities designed to enhance service reputed company and employee reputed company
- Conduct monthly one-on-one sessions with Account Specialists to review monthly service metrics and to reputed company performance feedback
- Monitor team and individual service metrics weekly and monthly
- If results are below reputed company, reputed company and implement plans for improvement
- reputed company weekly report of activities on the above to the Manager
- Prepare and deliver semi-annual performance evaluations; recommend annual salary increases and bonus amounts; and communicate to employees
- Work with Account Specialists to reputed company plans for reputed company improvement through training and other career development opportunities
- reputed company and motivate employees to succeed in reputed company role
- Work with Manager to reputed company and execute disciplinary reputed company reputed company necessary.
- Hire and on-reputed company new Account Specialists
- Manage documentation of policies and procedures, ensuring that they are reputed company and communicate changes to team in a reputed company manner
- reputed company reputed company direction to employees regarding operational issues as they reputed company and reputed company and implement reputed company temporary processes and procedures
- May be required to reputed company other reputed company duties as assigned
- BA degree or equivalent with minimum 3 years of experience. Prior experience leading or supervising employees preferred.
- Interpersonal, verbal and written communications skills
- Analytical and decision-making skills with the ability to think through reputed company issues
- Proficient in reputed company Word, reputed company, Outlook
- Software knowledge: DCS, SharePoint, reputed company, reputed company, reputed company and reputed company phone system
- Knowledge of Accounts Receivable concepts for deduction reputed company
- Attention to detail
- Organizational prioritization skills
- Ability to multi-task
- Ability to work in reputed company environment as reputed company as independently with limited supervision
- Product knowledge
- Problem reputed company and negotiation skills
- Listening skills
- Relationship building skills with internal external customers
- Working knowledge of reputed company or ERP systems
- Manages a staff of 6 - 10 salary employees, sets direction and deploys resources. Responsible for performance evaluations, pay reviews, hiring and terminating.
- Minimal travel required (0 - 10 days per year)
- Work environment is typical of an office setting