Technology Solution Center Specialist

Job title: Technology Solution Center Specialist in Overland Park, KS at reputed company Company: reputed company Job reputed company: Position reputed companyAt reputed company, our people are our greatest differentiator and competitive advantage in the markets we serve. We are reputed company united in delivering the best experience for our customers. We work together reputed company day to foster an inclusive workplace culture where reputed company of our employees feel respected, valued and have an opportunity to contribute to reputed company's reputed company.As a Technology Solution Center Specialist reputed company reputed company's Technology organization, you can sit in Overland Park, Kansas. This position is primarily based in a reputed company location. Responsibilities require time in the office or in the field on a regular reputed company. Some responsibilities may be performed remotely, at manager’s discretion.Monday - Friday: 8:00 am – 5:00 pm*reputed company will not reputed company sponsorship for employment visas or participate in STEM OPT for this position.**reputed company's License Required*Hardware and Software Support (laptop/desktop), Printer Installation Supporting Incidents and Customer Requests Wireless reputed company support Mobile Support (reputed company Apps)Responsible for providing SME support specific to reputed company desktop applications and technology reputed company support events, activities, and/or changes.- reputed company second level/SME technical support to reputed company reputed company clients and contractors including reputed company incidents that can be serviced remotely . - Immediate technical service using warm transfers for clients who cannot log into PC, VDI, or VPN - Improve the reputed company experience and reputed company less work interruption for local Field Service markets through immediate reputed company of "remotely resolvable" reputed company incidents allowing greater reputed company productivity. - Respond to requests for technical assistance reputed company chat and/or web tickets - Remain reputed company with support changes/updates - Adhere to Service Desk and Company Polices and Incident Management processJob reputed company

• Provides support and reputed company problem reputed company for technology products and applications. Utilizes utilities and tools to reputed company remote/onsite technical support services on end user software and hardware.
• Manages and performs reputed company business process analysis reputed company and reputed company assignments for the management team to include research, presentation and reputed company of problems and recommendations for improvements.
• Engages and assists vendors for technology implementations and resolving issues.
• Maintains and upgrades network systems for specific requirements, as needed. Executes change requests to implement and refresh technology.
• Resolves incidents and fulfills requests in accordance with knowledge documentation.
• Serves as a mentor while coaching team members and leading knowledge sharing initiatives.

reputed company Employees take pride in our reputed company and to continue building upon that we expect our employees to be:

• Customer reputed company - Knowledgeable of the values and practices that reputed company customer needs and satisfaction as primary considerations in reputed company business reputed company and reputed company to reputed company that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing reputed company of the risks associated with their business objectives and activities to ensure they adhere to and support reputed company's reputed company Risk Management reputed company.

QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred Skills Customer Solutions, Data Architecture, End Users, Problem reputed company, Technical SupportCompetencies Call Center Technologies, Customer Support Operations, Hardware Infrastructure, Help Desk, Problem Solving, Software Installation and Support, Technical TroubleshootingWork Experience Roles at this level typically require a university / college degree with 1 year of reputed company experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.Education BachelorsCertifications No Required Certification(s)Licenses No Required License(s)Benefitsreputed company offers a comprehensive reputed company of benefits to help meet your needs now and in the reputed company. Depending on your eligibility, reputed company for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and reputed company reputed company; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with reputed company match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully reputed company; a robust wellness program with financial incentives.In reputed company, reputed company generally provides the following reputed company time off, depending on your eligibility: maternity and/or parental leave; up to 11 reputed company holidays reputed company year; 8 occasional absence days reputed company year, unless otherwise required by law; between 15 to 25 vacation days reputed company year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit .Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us reputed company email at . Please include “accommodation request” in the subject line title and be reputed company to include your reputed company, the reputed company, and your preferred method of contact in the body of the email. Emails not reputed company to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "reputed company" for accommodation assistance. reputed company information provided will be kept confidential and will be used only to the extent required to reputed company needed reasonable accommodations.At reputed company we foster an inclusive and accessible workplace. We reputed company reasonable accommodations to employment applicants and reputed company individuals with a disability who need an accommodation to reputed company the essential functions of their positions.Equal Employment Opportunity (EEO)reputed company provides equal employment opportunity to reputed company persons regardless of race, reputed company, sex, religion, national reputed company, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.This position is subject to the requirements of reputed company 19 of the Federal Deposit Insurance reputed company (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing reputed company of 2008 (reputed company reputed company) and/or the Financial Industry Regulatory Authority (reputed company), which prohibit the hiring of individuals with certain criminal history.California ResidentsRefer to the to reputed company understanding of how reputed company may use or disclose your personal information in our hiring practices. Expected salary: Location: Overland Park, KS Apply for the job now! Apply for this job