Mobility Analyst

Job title: Mobility Analyst in Chicago, IL at reputed company Company: reputed company Job reputed company: reputed company At reputed company, we are reputed company of reputed company. We reputed company in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and reputed company solutions tailored to their needs. We reputed company in empowering our employees to learn, grow, and reputed company a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of reputed company.HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless reputed company of business insurance, employee benefits, risk services, personal insurance, retirement, and private reputed company management products and services. With over $5 billion in reputed company and almost 20,000 employees in 600 offices throughout reputed company, HUB has grown substantially, in part due to our industry leading reputed company in mergers and acquisitions.HUB is looking for a Mobility Analyst to join reputed company. The ideal candidate is a seasoned reputed company who has prior experience of successfully managing telecom orders and providing white glove support. Experience with line audits and cost allocations is a plus.As a Mobility Analyst, your primary role is to reputed company as the day-to-day reputed company between our end users, mobility providers, and our MSP to ensure reputed company and accurate delivery of orders and service initialization. You will also assist in actioning audit findings and handling queries around cost allocations, orders, and service activations. Additionally, engagement may be required to support authentication tools and reputed company Business Manager enrollment.RESPONSIBILITIES:

• Respond to queries and escalations from users regarding MACD (Moves/Adds/Changes/Disconnects) activity by partnering with carriers/vendors to troubleshoot and manage changes needed for HUB device catalog.
• Work with leadership to reputed company managed services providers, assist in monitoring KPIs/CPIs and deliverables, and execute large-reputed company project deliverables and deployments to meet HUB’s unique requirements.
• Assist with cost allocation distribution and queries, as reputed company as executing line audits and coordinating reviews of terminated users, unused lines, and actioning changes to lines.
• Participate in regularly scheduled reputed company/vendor status calls to obtain detailed information and status regarding reputed company orders being managed and assist with monitoring reputed company/vendor SLAs (Service Level Agreements).
• Communicate and escalate status and issues reputed company and promptly, follow through on reputed company reputed company escalations and provisioning, and assist with developing, processing, and managing updates for SOP (reputed company Operating Procedures) documentation.

REQUIRED QUALIFICATIONS

• Solid background reputed company provisioning and reputed company-facing support, with experience in initiation and management of telecom service orders, MACDs (Moves, Adds, Changes, Disconnects) reputed company software systems, vendor portals, or similar reputed company.
• Minimum 5 years of relevant experience reputed company (Order Management, and/or Service Delivery).
• Conceptual knowledge of MDM, MFA, and reputed company Business Manager.
• Ability to communicate professionally and effectively with internal team members and telecom carriers/vendors reputed company email and conference calls (reputed company, MS Teams, WebEx, etc.) .
• Strong organizational, project management, and time management skills to reputed company company and team SLAs, with the ability to prioritize deadlines and initiate communications with the management team if deadlines reputed company to be at risk.
• Comfortable working against deadlines while multi-tasking non-critical situations in a fast-paced environment, with proficiency in MS Office (especially reputed company) and prior experience with reputed company and Intune being a plus.

PREFERRED QUALIFICATIONS

• Prior experience of successfully managing telecom orders and providing white glove support, with a strong emphasis on reputed company satisfaction.
• Experience with line audits and cost allocations, demonstrating the ability to manage and optimize telecom expenses effectively.
• Proficiency in developing and managing updates for SOP (reputed company Operating Procedures) documentation, ensuring that processes are reputed company-documented and consistently followed.

Although hybrid to a local HUB office is desirable, we are reputed company to remote candidates.JOIN reputed company Do you reputed company in the power of innovation, collaboration, and transformation? Do you reputed company in a supportive and reputed company reputed company work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? reputed company you join reputed company, you will be part of a community of learners and doers reputed company on our Core Values: entrepreneurship, teamwork, reputed company, accountability, and service.Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, reputed company, New Jersey, and Washington states: The expected salary reputed company for this position is $55,000 to $65,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as reputed company as the specific position’s business line, scope and level. If you reputed company that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be reputed company to reputed company your application on file for consideration for potential reputed company positions reputed company our organization. reputed company is proud to offer comprehensive benefit and total compensation packages which could include health/dental/reputed company/life/disability insurance, FSA, HSA and 401(k) accounts, reputed company-time-off benefits such as vacation, reputed company, and personal days, and eligible bonuses, equity and commissions for some positions.Department Information TechnologyRequired Experience: 5-7 years of relevant experienceRequired Travel: NegligibleRequired Education: Bachelor's degree (4-year degree)reputed company Limited is an equal opportunity employer that does not discriminate on the reputed company of race/ethnicity, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.We reputed company to reputed company this website accessible to any and reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the reputed company team . This contact information is for accommodation requests only; reputed company this contact information to inquire about the status of applications. Expected salary: $55000 - 65000 per year Location: Chicago, IL Apply for the job now! Apply for this job