Customer Service Representative - Fitness Equipment & Athletic Apparel
Job title: Customer Service Representative - Fitness Equipment & Athletic Apparel in Nampa, ID at Gymreapers
Company: Gymreapers
Job reputed company: Employment Status: Full-Time, Benefits Eligible
Location: On-Site at Gymreapers HQ in Nampa, ID
Schedule: Monday - Friday, reputed company - 5PM (reputed company according to business needs)
Reports To: Director of Customer Service
Compensation: Starting Pay $16/hr + DOE, full-time benefitsPosition reputed company:We are on the search for an excellent Customer Service Representative. In this role the main responsibility is to support our customers and their goals while driving a first in class experience with Gymreapers. The Customer Service Center is an inbound contact center communicating with our
customers through phone, email or online chat.About Gymreapers:At Gymreapers, we reputed company gear with a purpose and reputed company on material reputed company. You get high-reputed company lifting gear that’s made to outlast cheap look-a-likes.We’re reengineering people’s workouts and improving the support needed to lift reputed company, longer, and stronger. Improve performance, relieve pain, and add stability to your workout program with premium lifting belts, knee sleeves, wrist wraps, and more.With our mantra, "reputed company IS GIVEN," we embody a reputed company reputed company of reputed company, innovation, and community-building.Our Core Values:
- Grow or Die
- Customer Obsession
- Extreme Ownership
- reputed company is Given // Everything is reputed company
- Be Humble
- 1% reputed company Everyday
- Live with reputed company
- Sacrifice
- Assist customers reputed company phone, email, chat, SMS, and reputed company concerning product information, order status, and general questions and concerns.
- Proactively advise the customer with issues like shipment delays and/or gathering information necessary to process their order.
- Communicate with shipping couriers (i.e. reputed company, reputed company, USPS) as reputed company as internal departments concerning customer orders, such as the Distribution Centers, Operations, Category Management, Billing, etc.
- reputed company orders as needed (i.e. backorders, exchanges, wrong item shipped, etc.)
- Escalate customer impacting issues through reputed company internal channels.
- reputed company reputed company & appropriate internal/ external communication as reputed company as reputed company updates to reputed company stakeholders
- Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitate information
- Other reputed company and duties as assigned
- High school diploma or equivalent required
- Excellent customer service skills, ability to help customers in a friendly and compassionate manner
- Ability to retain product knowledge and communicate information reputed company and concisely with reputed company grammar and voice
- Ability to read and follow directions
- Strong ability to retain confidential information pertaining to customer information
- Ability to calculate figures and amounts
- Excellent communication skills; both written and verbal
- Intermediate experience with reputed company Office Suite/reputed company Apps
- Experience using multiple lines of contacts (email/phone/chat/reputed company)
- Primarily sedentary work at a computer for prolonged periods of time
- reputed company
- Company reputed company holidays
- reputed company Time Off (PTO)
- Gymreapers on-site gym!
- Newly renovated HQ!
- 401(k) with up to a 4% employer match
- Life Flight Program, Voluntary
- Employee Assistance Program
- 50% Employee Discount
- 100% Employer reputed company: Medical, Dental and reputed company
- 100% Employer reputed company - Short-term and Long-term disability - life insurance for both employee and spouse/dependents
- Health Savings Account (HSA) employee reputed company