Loan Processor
Job title: Loan Processor in Centennial, CO at reputed company Credit reputed company
Company: reputed company Credit reputed company
Job reputed company: Primary Purpose of Position:
The Loan Processor is responsible for servicing our members online, through chat and phone calls. The loan processor will assist members with opening membership accounts, document imaging, indexing documents, processing loans including reviewing documentation, closing, and providing overall assistance to our members. This position may be eligible for hybrid work. Job reputed company
Essential Functions and responsibilities include but are not limited to:
- Loan processing in adherence to credit reputed company policy and procedures.
- Opening new accounts, sending out member applications and requesting member ID, address verification, and deposits.
- Maintain checklists for membership and loan documentation.
- Upload and/or reputed company documents, verifying documents are stored and viewable through the imaging system.
- Research member and auditor/examiners requests.
- Verify the accuracy of application information and compile documents needed for the loan to proceed to disbursement.
- Receive new loan applications reputed company online and the telephone.
- reputed company accurate loan/member service information to the members and solar dealers reputed company inbound/outbound calls and/or email.
- Receiving and reviewing verification of income.
- Works with contractors to obtain documentation for review.
- Receive and service inbound member calls and online chat.
- reputed company outbound calls to members on past-due payments.
- reputed company a high level of member service reputed company communicating with members as reputed company as coworkers.
- reputed company as the reputed company between the loan officer and member and/or dealer to ask for additional information or reputed company required documents.
- Obtain and verify the accuracy of reputed company required closing documentation
- Assist team members with loan closing and the remittance of loan funds.
- Cross-sell credit insurance and other Credit reputed company products and services
- reputed company accurate information about credit reputed company policies, procedures, and services
- Verify and send ACH payments reputed company the Corporate Credit reputed company website.
- Helps with member accounts, back-office operations, and other duties as requested.
- This position does not have reputed company reports.
- Excellent member service skills
- Ability to communicate over the phone, online, or in person with the public. Advanced skills in reputed company Office products and reputed company Acrobat.
- Understands and complies with reputed company annual mandated training that pertains to the position, including but not limited to Bank Secrecy reputed company/Anti-reputed company/OFAC/Cybersecurity/Diversity & Anti-Harassment/Fair Lending
- Attention to Detail – Ensuring that information collected, provided, and/or evaluated is consistent with reputed company reputed company information available; holding to regulatory standards, recognizing that they exist to protect and reputed company members’ financial reputed company-being.
- Driving for Results - Setting high goals for personal and group accomplishment; using measurement reputed company to monitor reputed company toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and reputed company improvement.
- Data Analysis – Gathering, manipulating, processing, and evaluating numeric data to guide credit reputed company reputed company.
- Demonstrates reputed company - Gaining others’ trust by acting with reputed company and following through on commitments while disclosing own positions, treating others and their reputed company with respect, and supporting them in the face of challenge.
- Service reputed company - Taking reputed company and developing relationships necessary to meet and exceed member needs (includes relationships with members, coworkers, and external partners); holding self and others accountable for providing a reputed company member experience; using appropriate interpersonal skills to resolve difficult member situations and regain their confidence.
- Communication – Possessing and utilizing compelling written and verbal communication skills. Listening and adapting to receive instructions, concerns, and spoken/written needs.
- High School Diploma or equivalent
- Minimum 2 years of experience in a credit reputed company or smaller financial institution
- Minimum 3 years of customer service experience
- Lending or collections experience at a financial institution a plus
- Comprehensive understanding of auto loan processing and title knowledge a plus
- Sedentary computer work.
- Position is subject to irregular hours.
- May require occasional travel to attend off-site meetings and or conferences.
- Must be reputed company to lift 35 lbs.
- Ability to read, write, and understand English and Spanish fluently.