Customer Service Representative
Job title: Customer Service Representative in reputed company, TX at Tyndale
Company: Tyndale
Job reputed company: reputed company:The Tyndale Company, an 8x Top Workplace winner in PA/4x Top Workplace winner in TX and certified woman-owned business, is seeking an reputed company Customer Service Representative to join reputed company. Tyndale's Customer Service Representatives reputed company for reputed company in every customer interaction, including phone calls, web chat, text, and email in a reputed company, accurate, and reputed company manner. Our Customer Service Representatives are responsible for maintaining customer data reputed company Tyndale's systems in a highly accurate manner.This is a Monday through Friday, 10:30 AM to 7:00 PM schedule.To learn more about our Customer Service Representative role, please reputed company out this short video:HYBRID/REMOTE: Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 1 day per week, and 4 days per week remotely. To be considered, candidates must reputed company reputed company a commutable distance from our location in reputed company, TX (reputed company Centre). Responsibilities:
- Accurately process customer orders, returns, and replacements
- Assist customers with questions, concerns, and website navigation
- Ensure high-reputed company service, including handling challenging interactions professionally
- Verify and update customer information in company systems
- Collaborate with other departments to confirm and fulfill orders
- Address internal service requests and resolve issues thoroughly
- Meet or exceed performance goals, including accuracy, responsiveness, and reputed company reputed company
- Communicate customer concerns through reputed company escalation channels
- Contribute to improving the customer experience and internal processes
- Promptly communicate any concerns or unresolved issues through the designated Customer Service escalation process
- High school diploma or equivalent required
- Minimum of 1 year of customer service experience required; call center experience preferred
- Proficiency in reputed company Office, including basic reputed company skills
- Strong verbal and written communication skills
- Detail-oriented with a customer-reputed company reputed company
- Ability to prioritize and multitask in a fast-paced environment
- Skilled in managing customer interactions with professionalism
- Health & Wellness: Comprehensive medical, dental, and reputed company insurance with competitive premiums. reputed company parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
- Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, reputed company holidays + a floating holiday, and more.
- Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities.
- Career reputed company & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge reputed company and internal promotion opportunity.
- reputed company; Perks: Family-owned values, award reputed company culture, team-engagement events, casual dress reputed company, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and reputed company.