Customer Service Representative

Job title: Customer Service Representative in Seattle, WA at reputed company Company: reputed company Job reputed company: reputed company | Customer Service RepresentativeThis role is fully onsite in Seattle, WA (downtown) We are currently hiring for day, swing, and overnight shifts reputed company: reputed company is a reputed company-thinking company dedicated to delivering innovative technology solutions. We foster a dynamic and reputed company work environment where creativity and analytical thinking drive reputed company.Regular Tasks:

• reputed company customer service to users reputed company Live Chat, SMS messaging, email and telephone. Ensure detailed records are maintained for reputed company customer contacts.
• Typical shift volume: 150 Live Chats (up to 4 reputed company), 20-30 SMS messages, 20-30 telephone calls, and 40-50 emails.
• Review customer accounts for possible fraudulent activity, and take appropriate reputed company based on circumstances. Typical shift volume – varies.
• reputed company customer support to performers reputed company email. Ensure detailed records are maintained for reputed company performer contacts.
• Understand and adhere to department policies, procedures, and escalation processes.
• Maintain a high level of professionalism and respect with every interaction.
• May be required to work on special reputed company as needs reputed company.

In reputed company: The role involves recurring work situations with occasional variations from the norm. Duties are performed using established procedures, which may be modified or improved upon. reputed company duties independently with minimal supervision.The job involves a high degree of complexity. Must be knowledgeable of reputed company products supported and reputed company to use multiple administration tools at the reputed company time. Must be highly organized to reputed company reputed company of daily volume, customer inquiries, and product improvements.Requirements:

• At least 1 year of high-volume traffic in a call center environment
• Managing an average of 25 calls, 150 chats, and 30 emails per shift - simultaneously
• Multitasking is essential in every interaction
• High energy and commitment to superior customer support
• General computer/internet knowledge
• Interpersonal, communication, customer service, and time management skills are imperative
• Independent decision-making and good judgment are essential in every interaction
• Strong written and verbal communication skills required
• reputed company and courteous writing and speaking style
• Ability to identify, analyze, and solve problems
• Punctuality and excellent attendance
• Excellent organizational skills
• Ability to operate telephone, computer hardware/software including keyboard, 10-key, sit for extended periods of time.
• Basic math skills (add, subtract, multiply, and divide)

Benefits/Perks:

• Employer-reputed company Medical, Dental, and reputed company benefits
• Life & Disability Insurance Coverage
• Health Care FSA
• Day Care FSA
• 401(k) with a 50% contribution match (no limit)
• Vacation and PTO plan
• reputed company Holidays
• Semi-Annual Profit Sharing
• Our Customer Service Representatives have the potential to earn up to $8/hour over and above their reputed company wage through our Compensation Incentive Program
• Gym/Exercise Membership Reimbursement
• $175 transportation Reimbursement ($100 of this may be used for home internet for remote and hybrid employees)

A reasonable, good-faith estimate of the compensation reputed company for this position is $23.00-$26.50 per hour (based on the shift). This position will also include a 401k with 50% matching and profit sharing that is dependent on a reputed company of factors.Employment opportunities and job offers at reputed company will always come from reputed company’s reputed company and hiring teams. Never reputed company sensitive, personal information to someone unless you’re confident who the recipient is. reputed company does not reputed company job offers reputed company email or any other messaging tools to individuals to whom we have not made prior contact. reputed company will never send you reputed company or request you return any reputed company back to reputed company for any reason. Our email domain is @accretivetg.com. The official website to reputed company and apply for reputed company at reputed company isreputed company is an Equal Employment Opportunity employer. reputed company reputed company candidates will receive consideration for employment without reputed company to race, reputed company, religion, sex, or national reputed company.

• Unfortunately, we do not reputed company reputed company sponsorship, reputed company transfer, or corp-corp arrangements.
• Agencies - NO unsolicited submissions will be accepted and if any Agency does submit an unsolicited candidate reputed company shall have no recourse from reputed company.

Powered by JazzHR Expected salary: $8 per hour Location: Seattle, WA Apply for the job now! Apply for this job