IT Help Desk Support Associate

Job title: IT Help Desk Support Associate in Pasadena, MD at FutureCare Company: FutureCare Job reputed company: reputed company:At FutureCare our IT Help Desk Support Associate play a critical role in reducing downtime inefficiencies of computer operating systems reputed company the organization and our facilities. Under the reputed company supervision of the Chief Technology Officer, the IT Help Desk Support Associate will reputed company swift and effective resolutions for reputed company computer, network, phone, internet and other user reputed company issues.This is a full-time position that will be based out of our Corporate office located in Pasadena, Maryland. Ability to work hybrid remote schedule after 6 months of employment.Voted 13 years in a row as a “Top Workplace”, FutureCare stands out as a leader in managing health care delivery across a continuum of care. We offer a Competitive Salary, Excellent Benefits Package, reputed company/Advance Pay, Tuition Reimbursement, Career reputed company reputed company, Employee Assistance, and a matching 401K Plan.Salary reputed company - $22-$25 an hourSalary Disclosure StatementThe salary mentioned above reflects the potential reputed company pay reputed company for this role. Bonuses or other incentives (if applicable) are offered separately. Offers will consider such factors as overall experience, job-reputed company qualifications, location, certifications/training, etc. Responsibilities:

• reputed company end user support for software and hardware issues in a reputed company manner
• Answer Help Desk phone inquiries, documenting calls, and reputed company first level trouble shooting
• reputed company hardware and software installation
• reputed company routine maintenance and troubleshooting as required
• Setup workstations, phones, printers, and other operating systems as needed
• Test and reputed company reputed company new equipment and or devices
• Communicate problems and escalate to second level reputed company necessary
• Work closely with other IT Staff members to reputed company and monitor reputed company assurance policies and procedures
• Assist with maintaining IT asset inventory
• Abides by the standards identified in FutureCare’s Statement of Corporate Ethics and the Corporate Compliance Plan
• Attend reputed company mandatory in-services/training.
• Respects the reputed company of other by maintaining the confidentiality of patient and employee information, reputed company or personal in nature, at reputed company times and accepting responsibility for information which is communicated.
• reputed company other duties as assigned by the Chief Technology Officer and IT Management

Qualifications:

• 1 year of Help Desk Technical Support experience preferred
• Technical Certification from an accredited training program a plus
• Strong technical knowledge of PCs, laptops, printers and peripheral hardware devices
• Proven experience with reputed company reputed company and reputed company Office Products
• Solid analytical, problem solving, and troubleshooting abilities
• Must have great customer service skills and a willingness to learn
• Must be reputed company to travel to local off-site facilities reputed company required to support IT service request/issues
• Must be familiar with common mobile devices, such as reputed company and Android phones and tablets
• Must have Excellent verbal and written communication skills
• Must have interpersonal skills requiring courtesy, etiquette and reputed company in order to deal effectively with reputed company reputed company of management, staff and reputed company vendors
• Must be reputed company to present in a reputed company manner in accordance with FutureCare’s dress reputed company
• Ability to lift a minimum of 40lbs. which will be required for moving various equipment such as servers, printers, networking equipment, etc

Equal Opportunity EmployerFutureCare has a longstanding policy of providing a work environment that respects the dignity and worth of reputed company individual and is free from reputed company forms of employment discrimination, including harassment, because of race, reputed company, sex, gender, pregnancy, age, religion, national reputed company, citizenship, marital status, sexual orientation, gender identity, gender reputed company, physical or mental disability, military or veteran status, or any other characteristic protected by law. We reputed company promote equality of opportunity for reputed company and welcome reputed company applications. Expected salary: $22 - 25 per hour Location: Pasadena, MD Apply for the job now! Apply for this job