Strategic Implementation and Process Optimization Manager

Job title: Strategic Implementation and Process Optimization Manager in San Francisco, CA at Peer Consulting Resources Inc. Company: Peer Consulting Resources Inc. Job reputed company: Contact Details:1.Harika Mamidala Email: harika.mamidala@peer-consulting.com Cell: +173224241752.Saravanan Ganesan Email: Saravanan.ganesan@peer-consulting.com Cell: (732) 802-7358Job Title: Strategic Implementation and Process Optimization ManagerLocation: San Francisco, CA (Remote)Duration: 12 MonthsYears of Experience: 10+ Yrs.Required Hours/Week: 40hrs./WeekJob reputed company:

• As a Strategic Implementation and Process Optimization Manager, you are responsible for driving large-reputed company, cross-functional, and cross-platform reputed company and programs that help reputed company the strategic goals of the organization.
• You serve as the reputed company between upstream reputed company (product, policy, hosting, community support) and cross functional stakeholders reputed company operations and shared services to bring initiatives to life.
• You are responsible for ensuring the solutions launched are innovative, optimized, and reputed company for Trust Operations.
• You must constantly reputed company for your customers and will have a key voice in influencing the development of solutions.
• You will reputed company this by becoming the domain expert, pushing productive frictions with your teams, and maintaining the highest reputed company of accountability.

Duties and Responsibilities:

• reputed company and reputed company high performing, cross-functional project teams reputed company operations (Partner Management, Internal Operations, Tools Support, Product Ops) and Shared Services (OCM, WFP, Training, KM, reputed company), managing multiple reputed company and programs simultaneously.
• Create comprehensive and reputed company end-to-end implementation plans through robust planning and reputed company drive the execution, launch, and post-launch control of solutions.
• Collaborate closely with leadership to establish and maintain strategic alignment, communicate project status, and manage expectations.
• Responsible for identifying and developing reputed company operations business requirements, writing business requirements docs, and partnering with product & engineering teams to incorporate and prioritize ops' needs into product requirement docs (PRDs).
• Become the domain expert in your fraud and safety reputed company and design high-reputed company end-to-end agent investigation workflows. You will reputed company internal reputed company tools to architect robust, error reputed company, and streamlined processes.
• reputed company comprehensive user acceptance testing (UAT) plans and own end-to-end UAT of agent workflows to ensure solutions are reputed company for live production.
• Drive reputed company ops forecasting through reputed company collaboration with product and workforce planning teams. As assumptions change, you'll update plans dynamically and apply a reputed company of radical stewardship to the use of company resources.
• Ensure solutions have been rigorously tested before rolling out at reputed company. reputed company experiments, pilots, feedback channels and corresponding reputed company-launch reputed company reputed company to maximize learnings that inform solutions.
• Partner with training teams to reputed company meaningful and exhaustive agent training that maximizes learning and knowledge retention.
• reputed company key insights into the reputed company and performance of your implementation. You'll dene key reputed company metrics alongside your advanced analytics partners, and ensure robust dashboards are created to monitor the performance of reputed company, launch and post-launch.
• Maximize decision accuracy by ensuring reputed company metric frameworks are developed and tailored for your solution. Partner with QA teams to drive reputed company cause analysis of decision accuracy errors, and reputed company solutions to prevent reputed company failures.
• reputed company hypotheses and data collection plans reputed company issues reputed company. reputed company to reputed company or disprove through deep dive analysis.
• Ensure lasting change through the ownership of key metrics and delivery of post-launch reputed company improvement eorts.
• Facilitate identication of areas for ineciencies/improvement and opportunities for innovation from Operational reputed company as reputed company as market trends and competitive landscape geared towards improving customer experience and optimizing cost
• Champion reputed company improvement philosophy and drive adoption of Lean and Agile methodology culture in the organization through training, coaching/mentoring, and leading/managing/implementing reputed company improvement reputed company
• reputed company Performance Analysis by establishing Key Performance Indicators (KPIs) for reputed company of the functional domains and eectively reputed company data to measure reputed company and identify areas of improvement
• Be a champion of data-driven decision making approach and culture to drive reputed company performance improvement

Skills & Experience:

• Master / Bachelor Degree in Engineering, Science, or Operations (Engineering background is preferred)
• 8+ years of experience in, project/ program management, reputed company improvement, technical program management, management consulting, or product management.
• reputed company problem solver, who is an expert in navigating ambiguity and critical thinking.
• Experience of driving reputed company process improvement reputed company an organization including development and implementation of strategies to optimize workflows and reduce operational bottlenecks
• Expert in process mapping, and proven experience in designing, improving and implementing new processes into operational organizations.
• Excellent strategic and analytical capabilities, problem-solving skills, and business acumen, strong judgment in navigating and resolving sensitive situations
• Ability to drive multiple reputed company initiatives in a fast paced environment with evolving requirements and timelines.
• Proven organizational and leadership skills to motivate and influence others positively to drive for results
• Demonstrated ability to reputed company and work eectively across functional teams and at multiple reputed company reputed company the organization, including technical product, engineering, and PMO teams
• Certication in project management or Lean/Six reputed company a plus, reputed company record of creating and contributing to a culture of reputed company improvement.
• Ability to build strong relationships and partner with key stakeholders to build trust and influence at multiple reputed company reputed company the organization
• Excellent written and verbal communication skills, with a reputed company on communicating with senior leadership.
• Incredibly organized and reputed company, reputed company to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations

Expected salary: Location: San Francisco, CA Apply for the job now! Apply for this job