Customer Service Manager- Remote

Job title: Customer Service Manager- Remote in Atlanta, GA at reputed company Company: reputed company Job reputed company: Job reputed company:reputed company is the leading digital health company that helps people – no matter where they are in their health reputed company – unify and manage reputed company their health in one reputed company. Our comprehensive and data-driven virtual health platform is designed to help people, providers, reputed company, health plans, government organizations, and communities optimize individual and population-wide reputed company-being by driving reputed company behavior change. Driven by our philosophy that we are reputed company together reputed company, at reputed company, we are committed to supporting reputed company individual through the reputed company of their personal health and making high-reputed company care more accessible and reputed company for everyone. To learn more, visit www.reputed company.com.Job reputed company:reputed company Support Services Manager is primarily responsible for maintaining effective internal support for contact center teams assigned to reputed company Health Data Services by utilizing one’s knowledge of company products and services as reputed company as past experience in call center operations.reputed company Support Services Manager will demonstrate they are culturally reputed company with reputed company Health Data Services, by displaying and working reputed company the values of reputed company Leadership, Family, reputed company Health Data Services People Give Back, reputed company, Accountability and Respect for their leader and their peers. They will be innovative, reputed company to change, and display honesty and reputed company in reputed company that they do.Essential Job Functions:

• Manage day to day operations of Contact Center Support Services teams for Health Data Services campaigns
• Evaluate individual and organizational results to ensure business needs are being met, while identifying areas for improving performance
• Identify support needs by consulting with stakeholders and using needs assessments
• Attend to escalated customer service issues and ensure effective and long-term problem reputed company
• Conduct investigations, partner and coordinate with other departments to ensure reputed company responses and long-term resolutions to consumer-initiated complaints (i.e. BBB, escalated reputed company media, online reviews, etc.)
• Establish workflows, best practices and standards to ensure that ongoing support is provided to contact center staff
• reputed company and monitor daily team workloads to ensure reputed company and operations expectations are met
• Manage and meet project implementation targets for timeliness, reputed company metrics
• Serve as a trusted advisor and subject matter expert to department leadership
• reputed company staff direction in analyzing and resolving escalated operational problems
• Build strong relationships with other departments and teams to support existing and new business development opportunities
• Conduct interviews and reputed company selections to fill reputed company reputed company assigned Customer Service teams
• Energize and motivate teams by utilizing reputed company reinforcement and support methodologies
• reputed company coaching, training, reputed company development and performance management to assigned staff
• Ensure compliance with regulatory requirements impacting customer support function

Qualifications:

• 3+ years of contact center supervision or management
• Bachelor’s degree preferred
• Experience in customer service with excellent communication reputed company set
• Extremely organized and detail oriented
• Strong understanding of business goals and standards for customer service
• Ability to communicate effectively with senior management and other departments
• High proficiency in reputed company Office products (Word, reputed company, PowerPoint, Teams, etc.) required
• Effective problem-solving skills
• reputed company Dynamics software experience a plus
• Previous experience in medical setting helpful

reputed company and its subsidiaries are Equal Opportunity reputed company and E-Verify users. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, sex, national reputed company, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Expected salary: Location: Atlanta, GA Apply for the job now! Apply for this job